St Vincent's Health Australia – Brisbane QLD3mo ago , from St Vincent's Health AustraliaLead the transformation of telephony and unified communications across a national healthcare environmentLocation: Brisbane, Sydney or MelbourneEmployment Type: Max-term contract (12 months) with potential extensionAbout the role:St Vincent's Health Australia is seeking a highly experienced Senior Communications / Unified Communications Engineer to play a key role in delivering our network modernisation roadmap, with a strong focus on telephony, unified communications, and cloud-based contact centre platforms.Working closely with the Head of Networks & Communications, Unified Communications Manager, Senior Communications Engineers, Network Architect, and key business stakeholders, you will help design, uplift, and modernise critical communications platforms across a complex, multi-site healthcare environment.A key component of this role will be undertaking a comprehensive assessment of the current communications environment, including legacy platforms and device ecosystems, to inform future roadmap development, hybrid cloud design, and long-term transformation planning.While heavily focused on project delivery and transformation, you will also be a key member of the operational UC team, supporting the ongoing stability and performance of critical communications infrastructure.Key responsibilitiesLead delivery of unified communications components within the enterprise network and communications roadmapConduct current-state assessments of telephony, UC platforms, and communications infrastructure to support roadmap and design planningContribute to future-state architecture discussions, including hybrid cloud and on-premise communications modelsDesign and implement modern telephony and UC platforms,



including cloud-based voice and contact centre solutionsDeliver transformation across a broad UC landscape, spanning both legacy and modern platformsSupport and evolve:Traditional PABX platforms (e.g. Avaya, Mitel, Cisco CUCM)VoIP / SIP and Cisco Webex environmentsMicrosoft Teams Voice and UCaaS platformsCloud contact centre solutions (e.g. Genesys or equivalent)Lead upgrades and enhancements across nurse call systems, paging, mobile voice, and clinical communications platformsConfigure and optimise end-to-end telephony environments, ensuring performance, resilience, and integrationWork closely with network, cloud, and cybersecurity teams to deliver secure, integrated communications servicesProvide senior technical leadership in incident management, troubleshooting, and root cause analysisEngage with telco providers, UC vendors, and managed service partners to deliver outcomes and resolve issuesParticipate in operational support, including incident response and platform monitoringBe part of the on-call roster and provide occasional on-site support as requiredAbout youExtensive experience in unified communications, telephony, and voice engineering within large enterprise environmentsStrong hands-on experience across a mix of legacy and modern communications platforms, including:Traditional PABX systems (e.g. Avaya, Mitel, Cisco)VoIP / SIP and enterprise telephony platformsCisco Webex, Microsoft Teams Voice, and contemporary collaboration platformsCloud-based contact centres (e.g.



Genesys or similar)Demonstrated experience performing environment assessments, audits, or discovery work to support transformation roadmapsStrong understanding of hybrid communications environments, integrating on-premise and cloud-based solutionsStrong troubleshooting capability managing high-impact incidents and escalationsExperience working across both project and operational environmentsStrong stakeholder engagement skills across technical, clinical, and business teamsSolid understanding of ITIL-aligned service management practicesHighly regarded:Experience with Teams Voice or UCaaS transformationsExposure to mobile device management and endpoint integration (e.g. Intune)Experience in healthcare or other highly regulated, mission-critical environmentsWorking arrangementsHybrid working model with minimum 3 days per week on-siteParticipation in an on-call roster is requiredOccasional travel or on-site support across facilities may be requiredDeliver a major unified communications and telephony transformation programWork across both legacy platform uplift and modern cloud UC transformationInfluence roadmap, design, and future-state architecture decisionsPlay a critical role in communications platforms supporting clinical and patient careJoin a collaborative and purpose-driven Digital & Technology teamAbout St Vincent'sSt Vincent's Health Australia is a leading not-for-profit provider delivering care across hospitals, aged care, and community services.
Guided by our values of Compassion, Justice, Integrity, and Excellence, we are committed to improving outcomes for our patients and communities.Why this role is unique - Ideal for engineers who enjoy combining large-scale project delivery with hands-on operational ownership.
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📌 Senior Communications Engineer (Brisbane)
🏢 St Vincent's Health Australia
📍 Brisbane