$180k - $200k + Bonus and 3 days in officeTalenza is partnering with a large, complex B2B services organisation to hire a Product Owner to lead end-to-end product ownership across the customer domain - spanning Sales, Service, Marketing and Contact Centre.This is a true "single PO for the whole of Customer" role: you'll own the roadmap, drive delivery, and manage BAU enhancements across a platform landscape anchored by Salesforce and integrated customer channels.The roleYou'll sit within the IT function, partnering closely with key business stakeholders to shape the vision and translate it into a pragmatic, deliverable plan.The remit covers a connected ecosystem including:Salesforce (core CRM/customer platform)Website/CMS (Sitecore)Contact Centre platform + telephony, with integrations into SalesforceMarketing technology / analytics and connected customer toolingThere's a clear roadmap and vision already in play, and you'll take ownership of defining, refining and executing it - while also keeping the lights on via structured BAU and small enhancements.Key ResponsibilitiesOwn the customer product vision and roadmap across Sales / Service / Marketing / Contact CentreRun prioritisation,



sequencing and outcomes with senior stakeholders (including non-technical audiences)Lead delivery in partnership with technical/platform leads - shaping scope, dependencies, sequencing and the "how" (incl. practical architecture considerations)Oversee BAU + small enhancements (and ensure the right work lands into the right release phases)Work as part of (and help shape) a squad aligned to Customer Connect - delivering current functionality and enhancements across Salesforce and integrated systemsBring the "consulting toolkit" when needed: crisp problem framing, strong storyboarding, and executive-ready packs - while still being hands-on in deliveryKey Skills RequiredTo be considered, you must have:Strong Salesforce experience (hands-on product ownership around Salesforce ecosystems)Demonstrated experience as an actual Product Owner (not just BA/PM), including:Visioning + roadmappingDelivery executionBAU / enhancements managementExcellent stakeholder engagement, communication and influenceComfort operating in a less mature environment - you can bring structure without getting stuck in process
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📌 Senior Product Owner (Melbourne)
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📍 Melbourne