Bookings and Senior Museum Experience Officer (MoAd)Closing Date23/08/2026 10:00 pmInstitutionMuseum of Australian Democracy (MoAD) at Old Parliament House$79,********,246 + 15.4% SuperannuationEmployment statusFull-time non-ongoing for 12 monthsLocationContact nameContact emailThe Museum Experience team is responsible for delivering high-quality, engaging and accessible visitorexperiences.
From visitor services to a range of tours, the Museum Experience team ensures that everyvisitor encounter is welcoming, informative and memorable.The Bookings and Senior Museum Experience Officer provides operational and administrative support tothe Museum Experience team by managing tour bookings, delivering client-focused visitor services, andensuring the efficient scheduling of tours and programs.
The role combines administrative oversight oftour bookings with frontline engagement with visitors, including guiding tours and supporting the trainingand development of Museum Experience Officers.Duties will include booking administration, assisting with team scheduling, operational support through onthe-floor visitor services, facilitating tours, assisting with team training, stakeholder engagement, as wellas minor project work.ROLE RESPONSIBILITIES and DUTIESUnder the direction of the Manager Museum Experience, the Bookings and Senior Museum ExperienceOfficer will be required to:Provide high-quality customer service across multiple channels (phone, email and online systems) and in person.Manage public visitor bookings enquiries in line with established procedures, maintaining accurate records to support operational requirements.With guidance, coordinate tour schedules within defined capacity,



staffing and operational guidelines; monitoring forward bookings and flagging scheduling issues to leadership.Act as a senior member of the Museum Experience team, supporting the delivery of tours to a high standard, assisting with training and stakeholder engagement.Undertake a range of administrative tasks and minor project work to support the Museum Experience team including maintaining data and creating resources using a variety of software applications.Advocate MoAD tours and programs in industry trade shows, as required.OUR IDEAL CANDIDATETo be successful for this role you will need to demonstrate:Well-developed time management skills, including the ability to organise workloads and meet competing priorities with limited supervision.Demonstrated ability to work effectively within a small team, share knowledge, show initiative and take responsibility for career development.Ability to develop and deliver methods for recording, maintaining and filing data essential for meeting KPI reports and bookings administration.Well-developed written and oral communication skills with proven ability to build and sustain positive working relationships, deliver high-quality onsite tours and customer service.Ability to use a range of IT applications and the capability to quickly acquire knowledge of other relevant systems.ELIGIBILITYTo be eligible for this position at MoAD, applicants must:be an Australian Citizen; andhave a security clearance or be willing to undertake the process to obtain a baseline clearance (after commencement); andhave, or be willing to undertake the process to obtain, a Working with Vulnerable People registration; andbe willing to provide identity documents and undergo an identity pre-employment check through a Document Verification Service, if you are deemed to be the successful candidate.
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📌 Bookings And Senior Museum Experience Officer (Moad) (Canberra)
🏢 Council of Australasian Museum Directors
📍 Canberra