Senior Consultant (Dualist) - Customer Strategy, Insights & Experience
Are you equally energised by solving complex business challenges and delivering impactful research and insights?
A leading independent customer strategy and insights consultancy is seeking a commercially minded Senior Consultant (Dualist) to join its Sydney team.
This is an chance to blend consulting, strategy and research, partnering with clients to uncover customer truths, shape strategic direction and drive meaningful business outcomes.
You'll lead projects from problem definition through to strategic recommendations, working across customer strategy, experience design, innovation, brand and behavioural insights.
This is a hands‐on role combining client advisory, research leadership and strategic problem‐solving.
Build trusted relationships with senior stakeholdersFacilitate workshops and strategic discussionsTranslate insights into actionable business recommendations
Key Responsibilities
Consulting & Client Leadership
Build trusted relationships with senior stakeholdersFacilitate workshops and strategic discussionsTranslate insights into actionable business recommendations
Research & Insight Delivery
Design and lead qualitative and quantitative research programsAnalyse data and uncover customer,



market and behavioural insightsDevelop compelling stories and strategic recommendations
Strategy & Innovation
Support customer strategy, experience, innovation and growth projectsContribute to new methodologies and thought leadershipHelp organisations make more customer-centric decisions
Team Contribution
Collaborate across multidisciplinary teamsSupport capability building and knowledge sharingContribute to a high‐performing, curious culture
Why Join?
Work at the intersection of strategy, customer insight and innovationPartner with leading organisations on complex business challengesEnjoy variety across consulting, facilitation, research and strategyJoin a collaborative, values‐led consultancy with an outstanding reputation
About You
5+ years' experience in strategic insights, market research or consultingStrong qualitative and quantitative research expertiseExperience managing senior stakeholder relationshipsExcellent analytical, storytelling and presentation skillsWorkshop facilitation and consulting capabilityCommercial acumen and a customer‐centric mindset
If you're looking to combine research excellence with strategic consulting in a role where you can make genuine impact, we'd love to hear from you.
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📌 Senior Consultant (Dualist) - Customer Strategy, Insights & Experience (New South Wales)
🏢 Resources Group AU
📍 New South Wales