RAC | Perth, WAJoondalup/West Perth with some field workRAC is bringing its Mobile Services operation, Motoring Centre of Excellence, technical advisory channels and automotive digital and telephony functions together into one unified, high-performing capability - and we're looking for an experienced senior leader to own it.This is a strategy-and-delivery role: you'll set the direction for how RAC builds automotive industry expertise and authority in the market, while also running the day-to-day performance of a large, multi-channel operation spanning field services, telephony, digital and face-to-face member channels.
You'll lead a team of 3-7 direct reports , with broader influence over a growing team and the wider Auto Services function and play a key role in a significant business transformation agenda.The roleStrategy & LeadershipOwn the strategic direction of RAC's Motoring Centre of Excellence, aligning Auto Advice, Technical Trainers, mobile operations and product insight into one cohesive functionProvide end-to-end leadership of the mobile services network - workforce planning, logistics, performance and safetyBuild RAC's reputation as WA's most trusted source of automotive and technical expertiseCommercial & GrowthOwn the growth agenda across call and advisory channels - sales conversion, cross-sell, product referrals and member lifetime valueOptimise channel performance through improved triage,



call flows and advisory capabilityManage and report on financial outcomes for your area of accountabilityCapability & Technical ExcellenceEstablish a centralised "Motoring Tech Hub," integrating technical experts to lift technical capability and training consistency across the frontlinePartner with Product and Strategy teams on new motoring products and services, from research through to launch and hypercare .
Governance & Stakeholder LeadershipDeliver against Member, Financial, Safety, People and Compliance metricsBuild strong relationships across L&D;, Product, Strategy , Industry, Group and Operations to drive transformation outcomesBuild and lead an engaged, high-performing teamAbout youSenior leadership experience in the automotive industry - essentialProven leadership of teams, preferably complex, multi-channel operations (field, phone, digital and/or F2F)Robust commercial acumen, with a track record of driving growth and improving performanceExperience leading field-based or distributed workforces (e.g. mobile, service networks)Skilled at building integrated operating models and scalable teamsHighly developed stakeholder engagement and influencing skills, internally and externallyDegree in business, commerce or a related technical discipline, or equivalent significant experienceWhy RACYou'll join a business trusted by WA members for over a century, now investing in a major evolution of its automotive capability.
RAC genuinely supports work-life balance, including the ability to disconnect from work outside of standard hours, and offers a leadership team invested in your growth as much as the business's.
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📌 Senior Manager - Automotive & Channel Development (Western Australia)
🏢 RACWA
📍 Western Australia