Senior Solution Architect – Genesys Cloud, AI & Experience OrchestrationWe're Hiring: Senior Solution Architect – Genesys Cloud, AI & Experience OrchestrationAt Essential Data & Voice (EDV), we're making significant investments in our Genesys, AI and Customer Experience practice as part of our FY27 growth strategy.We're looking for an experienced Senior Solution Architect who wants to help shape the future of Customer Experience across Australia.This isn't a traditional contact centre architecture role.We're looking for someone who can help customers transform how they engage with customers and employees through:Experience OrchestrationAI & AutomationCustomer Journey DesignYou'll work alongside our sales, delivery and leadership teams to design innovative solutions, influence customer strategy,



and help organisations unlock measurable business outcomes through contemporary CX technologies.Why EDV?
Strategic Genesys Cloud partnerSignificant investment in AI and Customer Experience transformationOpportunity to influence customer strategy, not just technology decisionsWork directly with enterprise and mid-market customers across AustraliaHelp build one of Australia's leading Experience Orchestration and AI practicesIf you're passionate about Genesys Cloud, AI, customer experience transformation and helping customers solve complex business challenges, we'd love to hear from you.
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📌 Senior Solution Architect – Genesys Cloud, Ai & Experience Orchestration (New South Wales)
🏢 Essential Data + Voice
📍 New South Wales