As Senior Network Security Engineer you are accountable for providing comprehensive customer support services, security platform/technology administration, capacity management, fault investigation & analysis, specialising in the core network (route/switch), wireless, load balancing and network/application security technologies - providing timely updates and ensuring the fault is given the correct level of priority and attention according to their contracted service level agreements (SLAs).
This is a demanding support position with the ability to articulate solutions clearly and confidently to Cube customers with a high degree of technical knowledge across a broad range of technologies and products.
The role is a permanent position within our Managed Service Team.
Having experience across with Juniper, Palo Alto and Fortinet is a must
Primary Objectives: -
Log all incidents into ITSM (IT Service Management) tool (reactive or proactive) according to the entitlement of service
Correctly logging incidents and service requests, categorising and prioritising them in line with customer contract, priority, and impact and service level agreements with the customer
Proactively monitoring (event management) and recording alerts into ITSM generated from network monitoring and management tools.
Attempt to diagnose and resolve escalated 2nd level incidents to existing problems or known errors.
Dealing with incoming incidents in a professional, courteous manner over the phone and via email
Industry Experience & Skills
5+ years of customer-facing experience working closely to understand their business and technical requirements to then develop solutions
5+ years of practical hands-on experience in lifecycle managing, supporting, and troubleshooting core network (route/switch), wireless and network/application security technologies
Proven experience with Palo Alto or Juniper route and switch technologies
Proven experience with Cisco security products (including ASA, and ISE) with a strong preference for relevant certifications
Experience with load balancing technology (i.e.: F5 or NetScaler)
Technical
Relevant current industry certifications are essential in 2 or more of the following
Juniper Certifications – JNCIA, JNCIE
Palo Alto Certifications – PCNSE
Experience in using Service Now.
Experience in Network Management (i.e. SolarWinds and Nagios).
Cube Networks is an Equal Prospect Employer.
We value diversity and are committed to creating an inclusive workplace for all.
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