ABOUT US
The Hallett Group is a privately owned South Australian company and one of the leading suppliers of building and construction materials in South Australia.
We are on a mission to be dominant in our industry by being the very best at what we do.
We recruit the most talented, collaborative and innovative people in the industry and foster a continuous learning culture to ensure we remain at the top of our game.
We are an agile, diverse and growing business, but our people are what make Hallett Group such a great place to work.
THE ROLE - CUSTOMER SERVICE OFFICER / BUILDER LIAISON
Based within our Structural & Building Materials division, you will play a key role in supporting builders, suppliers, and internal stakeholders by creating a smooth, stress-free experience by delivering accurate, timely, and professional customer service in a fast-paced environment.
Success in this role requires a proactive and detail-focused person who is confident in communication, capable of problem-solving, and able to work collaboratively with our friendly team while managing multiple priorities.
We have a permanent full-time position available as well as a maternity leave contract until June ****, which has a genuine opportunity for a permanent position for the right candidate.
ESSENTIAL DUTIES & RESPONSIBILTIES
Build and maintain solid relationships by, being the first point of contact for builders and their trades, and keeping them informed and updated on orders
Data entry of orders and process quotes




Answer incoming calls and make outgoing calls
Coordinate delivery stages and manage timelines with internal and external teams
Troubleshoot issues and provide practical solutions
Work closely with internal teams including Account Managers, Purchasing, Warehouse and Transport to ensure the best customer experience
QUALIFICATIONS | EXPERIENCE | CAPABILITIES
Versatile background in customer service or similar support roles
Clear, confident communication and a warm, professional manner
Strong attention to detail with a high level of accuracy (essential)
Excellent time management skills, with the ability to multitask and prioritise in a fast-paced environment
Experience in the building or plumbing industry is advantageous, but not essential
A positive, 'can do' attitude with the ability to work independently and as part of a team
OUR BENEFITS
On-site gym at our Dry Creek head office
Employee Assistance Program to support your health and wellbeing
Growth opportunities across the business
Friendly team environment
Optional uniform available
Novated leasing available
APPLY NOW
To be considered for this position click "APPLY" now.
Applications should include a resume and supporting cover letter.
Only shortlisted candidates will be contacted
To find out more about us visit:
Hallett Group values diversity and is therefore uncompromising in pursuing an inclusive work culture.
We are an Equal Opportunity Employer.

📌 Customer Service Officer (South Australia)
🏢 Hallett Group
📍 South Australia