Senior Receptionist (Part-Time) - Middle Camberwell Medical CentreWe are seeking an experienced and motivated Senior Receptionist to join our busy and growing medical practice.This is a key frontline role responsible for coordinating the day-to-day reception function, supporting the reception team, and ensuring an exceptional patient experience.Working closely with and reporting to the Assistant Practice Manager, you will play an important role in maintaining smooth operations—particularly on days when management is not onsite.This role requires between 20 to 30 hours.About the RoleWe are seeking an experienced and motivated Senior Receptionist to join our busy and growing medical practice.This is a key frontline role responsible for coordinating the day-to-day reception function, supporting the reception team, and ensuring an exceptional patient experience.Working closely with and reporting to the Assistant Practice Manager, you will play an important role in maintaining smooth operations—particularly on days when management is not onsite.This role requires between 20 to 30 hours.What You'll Be DoingFront Desk CoordinationCoordinate daily reception activities to ensure smooth patient flowAct as the go-to person for reception staff during your shiftsSupport team members with prioritisation and workflow managementEnsure processes and procedures are consistently followedPatient ExperienceDeliver outstanding customer service to all patientsManage more complex patient enquiries or concernsEnsure a professional, welcoming, and efficient front desk environmentAdministration & Billing SupportMaintain accurate patient records and appointment schedulesSupport Medicare/private billing processes and identify discrepanciesAssist with administrative follow-ups and daily operational tasksContact patients for recalls and remindersTeam SupportProvide guidance and support to reception staff on a day-to-day basisAssist with onboarding and training of new team membersLead by example in professionalism, teamwork, and efficiencyCommunication & EscalationKeep the Assistant Practice Manager informed of issues, trends, or risksEscalate complex patient, staff, or operational matters appropriatelyWhat We're Looking ForExperience as a Senior Receptionist or experienced Medical ReceptionistA minimum of 2-3 years' experience in medical reception is required for this senior role.Demonstrated proficiency in Bp PremierStrong understanding of medical administration and billing processesExcellent communication and interpersonal skillsHighly organised with strong attention to detailAbility to thrive in a rapid-paced environmentA proactive, team-focused attitudeAdvanced knowledge of Medicare billing processes is required.This role requires between 20 to 30 hours.
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📌 Senior Receptionist (Part-Time) - Middle Camberwell Medical Centre (Melbourne)
🏢 Aroga Health
📍 Melbourne