Company OverviewRFI Global is the world's leading research and intelligence business dedicated to retail banking, business banking, and payments.
We work with the senior executives who shape the future of financial services — from strategy and product leaders at the world's largest banks to the technology vendors building the next generation of financial infrastructure.
Partnering with the world's top financial institutions, our expert team delivers tailored insights through a unique hybrid syndicated approach, drawing from over 200,000 consumer and 60,000 business interviews each year.The RoleThis is an exciting role within the RFI Client Team, focused on servicing our banking clients.
You will be integral to driving the team forward, ensuring exceptional client delivery and exceeding client expectations.
You will identify and implement research and operational best practices, drive continuous improvement in how we service clients, and support the development of innovative approaches and technologies.
You will also mentor and develop more junior colleagues, helping to strengthen capability across the team.Key ResponsibilitiesManaging client relationships and delivering exceptional service, ensuring all reports, client queries and ad hoc analysis requests are delivered on time, in accordance with SLAs, and to agreed quality standardsMaintaining a deep understanding of the client's strategic priorities, NPS performance and driversAdvancing the depth and actionability of insight provided to the clientProducing ad hoc outputs end-to-end, including client briefing and consultation, solution scoping, analysis planning, data production, insight generation and report deliverySupporting internal teams in the enhancement of production, QA processes and output including through automated production techniques and use of AIMonitoring the use of ad hoc hours, including estimating effort required, agreeing hours with the client,



and ensuring adherence to agreed budgets throughout the production processContributing to the identification of opportunities to improve the way the client is serviced and to enhance client valueLiaising with the client to prioritise tasks in line with team capacity and workloadIdentifying and implementing innovative research approaches and methodologiesSharing and cascading subject matter expertise across the account team and wider businessOrganising and leading regular client WIP meetings and presentationsCoaching and developing team members to build capability, support career development and drive high performanceRequirementsA minimum of 7 years' experience within a research agency, consultancy, or client-side research and insights roleExperience working with banks and/or financial services organisationsA strong client-service focus, with a proven ability to build and maintain trusted client relationshipsExperience using research and data to deliver customer insightsExperience managing primary research projects end-to-end, from design through to delivery and presentation of findingsExperience presenting research and insights to senior client stakeholdersThe ability to work independently in a quick-paced environment, demonstrating initiative and an entrepreneurial mindsetExperience leading, coaching and developing a high-performing teamStrong communication and stakeholder management skills, with the ability to influence and challenge constructivelyExperience using data and research software such as SPSS and QExcellent organisational and project management skills, with the ability to manage multiple priorities effectivelyA proactive approach to continuous improvement, with the confidence to challenge the status quo and identify innovative solutionsBenefitsCompetitive salary and superannuationHybrid working arrangements, supporting flexibility and work-life balance25 days' annual leave + public holidays + birthday leave + 2 charity daysLearning and development budget, alongside ongoing opportunities to build skills and progress your careerWellness and education contribution fundOpportunity to work with a global team and leading financial institutionsMonthly breakfast and quarterly social eventsLoyalty leavePerkbox
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📌 Senior Insights Manager (New South Wales)
🏢 RFI Global
📍 New South Wales