Lotus Holistic Medicine - Maroochydore QLDAbout the roleLotus Holistic Medicine is seeking a senior receptionist to join our team in Maroochydore on the Sunshine Coast.
This is a full-time role that will see you playing a vital part in the smooth running of our medical and wellness practice.As the first point of contact for our patients, you will be responsible for providing excellent customer service and improving policies and procedures to ensure a positive experience for all who visit, phone or deal with the practice.What we're looking forWe hope to find a mature and accomplished person with the right mix of experience as a medical receptionist that has also managed operations to some degree.
This is a varied and challenging role that would allow you to take charge of reception functions and streamline procedures for the benefit of the business and the intention of moving towards practice accreditation.What you'll be doingBeing the first contact and welcoming patients as they arriveAnswering incoming phone calls and responding to patient enquiriesBooking and managing patient appointments using Best Practice softwareDocumenting and refining processes in the reception manual documentAdding clinical notes to patients files when required and maintaining accurate medical records and patient filesAssisting with billing, banking and debtor managementMonitoring stock controlof supplements until this becomes automatedChanging patient appointments when required according to the practitioner's schedulesReviewing patient feedback and complaints and replying in a timely fashionWorking your way through the practice accreditation checklist:



blog/racgp-accreditation-checklist-****/What we're looking forPrevious experience as a medical receptionist - minimum of 3 yearsStrong communication and interpersonal skills with a focus on customer serviceExcellent organisational skills with attention to detailProficient in using medical practice software (such as Best Practice) and Microsoft 365 software suiteKnowledge of holistic and/or integrated health practices would be desirableExperience with compiling policies & procedures and assisting with practice accreditation would be highly regardedA personal interest in holistic/integrative health will help you understand our patients betterAbility to work alone or as part of a teamAbout usLotus Holistic Medicine practice is boutique and a specialised business offering complex chronic illness and longevity healthcare in an integrative manner.
We have a range of practitioners including doctors, nurse practitioner, registered nurses, naturopath and a health coach.
We are committed to creating a welcoming and nurturing environment where our patients feel supported and empowered on their health journey to wellness.What we offerAt Lotus Holistic Medicine, we are committed to providing a supportive and flexible work environment that allows our employees to thrive.
You will have the opportunity to work alongside a passionate and dedicated team, with access to ongoing training and development opportunities.
We also offer a range of employee benefits, including competitive remuneration, staff discounts on our services, and a focus on wellbeing and health.
You will have the help of a part‐time receptionist and IT co-ordinator who works partly from home and partly at the clinic itself, on the two busiest days.
Overall this is an prospect for you to "make the reception department your own" and make a substantial contribution to a growing business.
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📌 Senior Medical Receptionist (Queensland)
🏢 Lotus Holistic Medicine
📍 Queensland