We're looking for an experienced front office professional to join our boutique Darling Harbour property.
This is a hands‐on role for someone who takes pride in delivering polished guest service and can run the front desk with confidence and minimal supervision.Depending on experience, the role may be offered at Senior Front Office Agent or Front Office Supervisor level.Key ResponsibilitiesDeliver a consistently high standard of guest service and resolve guest issues promptly and professionally across check‐in, check‐out and guest enquiriesManage room reservations,



allocations and tasks in the PMSCoordinate with housekeeping and maintenance to ensure rooms are ready and guest needs are metRespond to booking enquiries across all channelsMaintain accurate guest records and uphold privacy and data‐handling standardsMonitor guest reviews and feedback and flag recurring issuesSkills and ExperienceExperience in hospitality with 2–5 years of delivering elevated, guest‐first serviceAbility to multitask and stay organised in a fast‐paced environmentStrong computer literacy with the ability to learn new software and systems quicklyExperience with a hotel PMS a plus, but not requiredAble to work independentlyExcellent verbal and written communication skillsStrong attention to detailWell presented, qualified and calm under pressureFull working rights in AustraliaFor the Supervisor levelExperience guiding or supporting front office team members on shiftA proactive approach to improving front office processes and service standardsWorking days: Monday to Friday, 8am to 3:30pm.
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📌 Senior Front Office Agent / Front Office Supervisor (New South Wales)
🏢 Kith Hotel Darling Harbour
📍 New South Wales