What is in it for you?

- 12-month contract with a potential extension

- Opportunity to work in a collaborative, team-based environment

- Centrally located role in Darwin CBD

- Gain hands-on experience across modern workplace technologies and infrastructure

For this role, you will need:

- Strong customer support and communication skills

- Ability to translate technical issues into simple, user-friendly language

- Experience working in fast-paced support environments

Are you a customer-focused IT Support professional with strong technical troubleshooting skills? We are working with a valued client seeking a reliable and proactive individual to join their team in Darwin. This role is ideal for someone who thrives in a team environment and enjoys delivering high-quality end-user support.

Responsibilities:

- Provide high-quality customer support, ensuring timely resolution of incidents and service requests

- Manage tickets (incidents and requests), including documentation and follow-ups

- Adhere to Service Level Agreements (SLAs) and support standards

- Support end users across desktops, laptops, mobile devices, and peripherals

- Troubleshoot hardware and software issues across a range of technologies

- Assist with workstation setup, configuration, and network connectivity

- Support voice and video conferencing platforms

- Collaborate with team members to ensure efficient service delivery

Skills and Experience Required:

- Robust communication and customer service orientation

- Experience with ticketing systems (e.g., ServiceNow)





- Solid understanding of SLA principles and support processes

- Hands-on experience with:

Windows 10/11

Microsoft 365 (M365)

Active Directory

Azure MFA

- Experience supporting mobile devices (Android and Apple)

- Knowledge of Intune and/or SCCM

- Experience with printers and multifunction devices

- Understanding of workstation network configuration

- Strong hardware troubleshooting skills (laptops/desktops)

- Basic networking knowledge (concepts and components)

- Familiarity with voice and video conferencing tools

Talented, committed, can-do individuals have always been the cornerstone of this dynamic organisation. If you have what it takes to thrive in this role and want to know more, please reach out to Sneha on (phone hidden) OR

Joining Akkodis as a Consultant

- Weekly Pay
- No payrolling processing fees
- Upskilling opportunities and training discounts
- Consultant gatherings events
- Akkodis SME meet ups/information sessions
- EAP Support Program
- Dedicated Account Management Support Team

Privacy

Due to new privacy laws regarding the collection and handling of personal information, all applications must be submitted online. Once you click on the “apply for this job” button below you will be directed to our Online Centre where you will have the opportunity to read and agree to our Privacy and Consent statements and it will allow your details to be formally lodged and processed correctly. |||CandidateProfile|||

Candidate must have full working rights |||CandidateProfile-end|||

📌 Site Support (Darwin)
🏢 Akkodis
📍 Darwin