Job Category: Business, Human Resources and Marketing

Job Description:

- Salary $126k - $140k per annum + 12% Super
- Permanent Position Full Time
- Based at Civic Centre

At Whitehorse City Council, community is at the heart of everything we do. To stay ahead of the evolving changes and needs of the community, the organisation is undertaking an exciting transformation journey that will transform ways of working and will empower employees to be innovative and constantly striving towards providing excellent customer experience at all times. The five pillars of our transformation focus on:

- Excellent Customer Experience and Service Delivery
- Great Organisational Culture
- Innovation and Continuous Improvement
- Good Governance and Integrity
- Long Term Financial Sustainability

The role:

The role is responsible for optimising People & Culture systems (HCM), data integrity, reporting and workforce insights, ensuring fit-for-purpose processes, governance and analytics that support informed decision-making, operational excellence and continuous improvement. This role will champion best-practice customer service and deliver operational excellence and support other projects as required.

About you:

Leadership and people management

Demonstrated experience leading, developing and motivating a high-performing team, fostering a cooperative, customer-focused culture while delivering quality outcomes and continuous improvement.

People operations and service delivery
Demonstrated experience leading contemporary People & Culture operations and delivering efficient, compliant and customer-focused services across the employee lifecycle, with a strong commitment to continuous improvement and service excellence.

Systems,



reporting and workforce analytics
Demonstrated experience managing People & Culture systems, data integrity and reporting, with the ability to develop workforce metrics, dashboards and insights that support evidence-based decision-making and organisational performance.

Process improvement and operational excellence
Proven ability to review, redesign and improve business processes, systems and governance frameworks to enhance efficiency, compliance and the employee and leader experience.

Stakeholder engagement and business partnering
Highly developed relationship management skills, with the ability to build trusted partnerships, provide expert advice and collaborate effectively with leaders and stakeholders across the organisation.

Planning, project delivery and adaptability
Demonstrated ability to plan, prioritise and deliver multiple projects and operational initiatives simultaneously, adapting to changing priorities while achieving high-quality outcomes.

Problem solving and judgement
Well-developed analytical and problem-solving skills, with the ability to interpret information, resolve complex issues, exercise sound judgement and make informed recommendations.

Communication and influence
Excellent written and verbal communication skills,



with the ability to communicate complex information clearly, influence decision-making and prepare high-quality reports, correspondence and presentations for a range of audiences.

Download Position Description:

Benefits:

Making a difference in the community- Working at Whitehorse City Council you will get to see how opportunities make a real difference. Every day you really will see how the work you're involved in benefits the diverse community.

Great working conditions - a professional workplace, friendly and supportive teams and a flexibility program that promotes employee work life balance.

Health and Wellbeing - Employee assistance program, private health insurance perks, health checks (skin, hearing and vaccinations), discounted gym membership and facilities (e.g. Theatre, Arts, Leisure) and an active health and wellness program (e.g. stretching, healthy eating demonstrations and health challenges.

Career opportunities - engaging work and the opportunity to apply your skills and experience.

Reward & Recognition - extensive reward and recognition program, corporate learning offerings, study assistance and comprehensive leadership development programs.

We are in a time of transformation to stay ahead of the evolving changes and needs of our community. Together, we are on an exciting journey to empower all of our employees to be innovative, and constantly strive towards continuous improvement. Come and Join the TRANSFORMATION

Further information is available from Melanie Bennett on [email protected]. Applications must address the key selection criteria contained in the position description by 6 September 2026.

📌 Coordinator People Support and Operations (Melbourne)
🏢 Whitehorse City Council
📍 Melbourne