BRING YOUR PASSION FOR THE TOOWOOMBA REGION TO OUR VISITOR INFORMATION CENTRE

About the position

As a Visitor Information Officer, you will be responsible for delivering exceptional customer service and providing financial and administrative support to ensure the day-to-day operations of the Toowoomba Visitor Information Centre.

In the role, you will contribute to the delivery of high-quality visitor services through the management of visitor information resources, promotion of the region, retail operations, and the supervision and support of volunteers involved in customer service and administrative support roles.

Working collaboratively with paid staff and a diverse team of volunteers, you will contribute to accurate, welcoming, and inspiring visitor experiences that encourage visitors to enjoy the region and return.

You will work under regular direction.

- The salary range for this position is $39.26 - $42.48 gross per hour, plus casual loading and up to 12.65% superannuation.
- This is a Casual position based at the Toowoomba Visitor Information Centre.
- Shifts will be between 8:30am and 4:30pm, with the Visitor Information Centre open 7 days per week.

What we offer

- Professional development and learning opportunities.
- Active social club – TRC Employee’s Association.
- Free Flu Vaccinations and Skin Checks.
- Employee Assistance Program – free 24 hour nationwide confidential counselling services for employees and their families going through personal or work-related problems.

How to be successful in this position - Success Criteria

To be considered for this position,



applicants are encouraged to ensure their qualifications and skills align with the 'Success Criteria' outlined in the Position Description when submitting their application (Once logged into your Seek account, click the ‘Apply’ button to be redirected to the Toowoomba Regional Council advertisement to access the Position Description and to apply).

How to apply

To apply, please submit two documents:

1. Your current resume; and
2. A document (maximum 2 pages) that addresses each of the Success Criteria listed in the Position Description. For each criterion:
- Use headings to identify which criterion you are addressing.
- Provide specific examples that demonstrate your skills, experience, and achievements related to that criterion. (Tip: tell us what you did, how you did it, and what the outcome was).

Important: If you don’t respond to each key requirement, your application might not be considered.

The preferred candidate will be required to undertake a Criminal History Check and a pre-employment medical assessment to assess their ability to perform the genuine occupational requirements of the position.

PLEASE NOTE: Your application may not be considered if you do not follow the instructions outlined above.





Visit our website www.tr.qld.gov.au/jobs for information on how to apply for jobs at Toowoomba Regional Council. Applicants are encouraged to apply online.

For further information

Please contact Joanne Bray - Coordinator Visitor Information Centres - on (07) •••• •588 within business hours.

Closing date

The closing date for applications is at 11:59pm on Sunday, 6 September 2026.

About Council

The Toowoomba region is about rich traditions and bold ambitions. Our long and proud agricultural history has evolved Toowoomba into Australia’s second largest inland city supporting diverse townships in the council area and acting as a service centre for South West Qld and North West NSW. The region is boldly forging new opportunities around the Surat Basin resource sector, education, health, transport and massive infrastructure investments. Growth hasn’t come at the expense of liveability though, with Toowoomba twice voted in the top 5 most family friendly cities in Australia.

Toowoomba Regional Council services a regional population of 178,500 and employs a team of approximately 1,600 staff, dedicated and passionate about delivering excellent customer service to the community, residents and visitors throughout the region. We recognise that our success depends upon attracting and retaining skilled and talented staff and offer a wide variety of engaging challenges and opportunities to develop your career.

Council does not accept unsolicited agency approaches or applications for this or any other vacancy. No response will be provided.

📌 Visitor Information Officer (Toowoomba)
🏢 Toowoomba Regional Council
📍 Toowoomba