Motel Front Office Receptionist

Join our friendly and supportive team where excellent service makes the difference

We are looking for a positive, friendly and reliable Front Office Receptionist to join our motel team.

This is an excellent opportunity for someone who genuinely enjoys working with people and takes pride in creating a welcoming experience for guests. While previous motel or hotel reception experience would be beneficial, it is not essential. We are happy to provide training to the right person who brings a great attitude, strong communication skills and a willingness to learn.

About the Role

As one of the first points of contact for our guests, you will play an important part in ensuring their stay begins and ends on a positive note. Your responsibilities will include:

- Welcoming guests and assisting with check-in and check-out

- Managing phone, email and online booking enquiries

- Taking and updating reservations

- Assisting guests with general enquiries and local information

- Processing payments and completing general reception duties

- Communicating with housekeeping and management regarding guest requirements

- Helping resolve guest requests in a friendly and professional manner

- Maintaining a clean, organised and welcoming reception environment

- Supporting the wider motel team when required

Who We Are Looking For

More than anything, we are looking for a reliable people person.

The successful applicant will ideally be:

- Friendly, approachable and confident when dealing with guests

- Positive and enthusiastic with a genuine customer-service mindset

- Reliable, punctual and well organised

- Comfortable using computers and willing to learn recent systems





- Able to communicate professionally in person, over the phone and via email

- Capable of working independently while also contributing to a team environment

- Calm and solutions-focused when handling different guest situations

- Willing to learn and take on feedback

- Versatile with availability where required

Experience

Previous experience in motel/hotel reception, accommodation, tourism, customer service or administration would be advantageous; however, we recognise that good hospitality people can come from many different backgrounds.

If you have worked in retail, administration, tourism, customer service or another people-focused role and believe you have the personality and skills to provide excellent guest service, we would encourage you to apply.

Training in our motel procedures, booking systems and day-to-day front office operations can be provided.

What We Offer

You will be joining a supportive motel environment where your contribution is valued. We want someone who can become a trusted member of the team, build positive relationships with our guests and take pride in helping the property operate successfully. Approximately 20 hours per week will be offered for this role. Additional hours may be available across other departments at the motel.

If you are friendly, dependable and are genuinely looking for an opportunity to develop your skills within the accommodation industry, we would love to hear from you.

Apply now with your resume and a brief introduction telling us why you would be a outstanding fit for our motel team.

- Only short listed applicants will be contacted for an initial discussion for the position

- Only applicants with the right to work in Australia will be considered

📌 Motel Front Reception Role (Shepparton)
🏢 Recognized
📍 Shepparton