As the first point of contact for families, you'll play an important role in delivering outstanding customer service and ensuring the smooth day-to-day running of the practice. We have two locations Moonee Ponds & Keilor and the role initially is based at Moonee Ponds but ability to travel to Keilor when required a must.
Key responsibilities
Greeting patients and families with warmth and professionalism
Managing appointments and practitioner schedules
Answering phone and email enquiries
Processing payments and Medicare claims
Maintaining accurate patient records
Liaising with clinicians, referrers, and external providers
Supporting the administration team with general practice operations
About you
Friendly, approachable, and empathetic
Highly organised with solid attention to detail
Confident communicating with children, families, and healthcare professionals
Able to multitask in a busy environment
Reliable, proactive, and a team player
Comfortable using technology and learning new systems
Previous medical reception or healthcare administration experience is required
Knowledge of Genie Software or ability to navigate a multiscreen environment
About us
Complete Children's Health is a busy and growing paediatric specialist practice dedicated to supporting children, adolescents, and their families. We offer a supportive and collaborative workplace culture, opportunity to work alongside experienced paediatric specialists and allied health professionals.
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📌 Medical Receptionist - Paediatric Practice (City of Moonee Valley)
🏢 Complete Children's Health
📍 City of Moonee Valley
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