Kickstart Your Career with KIS Corporate!

Do you take pride in being someone people can count on? At KIS Corporate, we're looking for a Customer Care Representative who brings reliability, ownership, and genuine problem-solving to everything they do. You'll be the voice our customers trust when something needs sorting out, and the kind of teammate your colleagues know they can depend on.

This is a excellent opportunity for someone who wants to build a long-term career in a supportive, team-first environment, with full training provided.

About Us

KIS Corporate is a freight broker, connecting businesses across Australia with the right carriers to get their freight where it needs to go, on time and at the right price. We manage the relationships, the bookings, and the problem-solving behind the scenes so our customers don't have to deal with multiple carriers themselves.

We use iConsignit, a freight management software platform which our customers and Customer Care team use to book, track, and manage shipments from start to finish.

We're proud of our reputation for being approachable, honest, and team-first. We have a strong reputation in the industry for offering customised freight solutions to customers across Australia. Our Murarrie head office is a hub of friendly faces, where we all pitch in and support one another.

Our passion is our people, so it's no surprise we offer great perks like:

- A pet-friendly office (bring your furry mate along!)

What You'll Be Doing

- Own customer enquiries from start to finish across phone, email, live chat, and our freight platform iConsignit, taking responsibility for getting to the right outcome rather than just passing things along.
- Investigate and problem-solve independently, using available systems, carrier contacts, and your own initiative to get to the bottom of an issue before it becomes a bigger one.
- Communicate proactively with customers , keeping them informed and reassured throughout an enquiry rather than waiting for them to chase an update.




- Collaborate with internal teams including Operations, Accounts, Sales, and Account Managers to resolve issues quickly and share insights that improve the customer experience.
- Apply sound judgement in fast-moving situations, knowing when to solve something yourself and when to elevate for support.
- Meet and exceed KPIs with a focus on communication quality, response times, and building strong customer relationships.

Who You Are

We're looking for someone who:

- Shows up, every time. Reliability and consistency matter to us. We're building a team our customers and each other can depend on, and that starts with being someone who's there.
- Takes ownership. You don't wait to be told what to do — if something needs sorting out, you take responsibility for seeing it through.
- Genuinely loves solving problems. You ask the right questions, think a few steps ahead, and don't settle for a surface-level answer when there's a real issue underneath.
- Has good common sense. You can read a situation, weigh up what actually matters, and make a sensible independent call.
- Communicates with confidence and warmth. You write and speak clearly, professionally, and with real empathy for what the customer is dealing with.
- Stays calm under pressure. Things move quickly here, and you're someone who can prioritise, adapt, and keep a level head when the day gets busy.
- Works well with others. You pitch in, share knowledge, and contribute to a team environment where everyone supports each other and their workload. You will be a backup for your team as much as they will be a backup for you.

Previous contact centre or customer service experience is highly regarded, though not essential. Retail or face-to-face customer service experience is also valued, as is any background where you've had to solve problems on your feet.

Ready to Apply?

If you're excited by the sound of our team and think you'd be a great fit, we'd love to hear from you. Full training will be provided on our freight booking platform, iConsignit.

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📌 Customer Care Representative (Brisbane City)
🏢 KIS Corporate
📍 Brisbane City