This role will be responsible for both Customer Service and providing support to the Despatch Team. Ideally, we are seeking someone with a strong customer service background, logistics experience, and a good knowledge of Melbourne metropolitan suburbs and regional Victoria.
Key Responsibilities
Customer Service Responsibilities
- Handle inbound calls and enter bookings.
- Meet customer service KPIs and service targets.
- Resolve customer enquiries and complaints professionally.
- Escalate complex issues when required.
- Monitor call queues and elevate delays.
- Liaise with Operations to ensure efficient service.
- Manage and respond to customer enquiries via inbox.
- Obtain and update Proof of Deliveries (PODs).
- Maintain customer task lists and records.
- Assist with reporting and administration.
- Follow workplace safety procedures and company values
Despatch Support Responsibilities
- Coordinate and monitor the courier fleet.
- Allocate and schedule jobs efficiently.
- Respond to driver, customer and staff enquiries.
- Assist with delivery times, addresses, PODs and charges.
- Use knowledge of local areas to assist with routing.
- Monitor driver performance and service levels.
- Problem-solve and make decisions in a rapid-paced environment.
- Work independently and manage competing priorities.
- Ensure drivers and contractors follow safe work procedures.
- Promote a safe, respectful and compliant workplace.
We’re looking for someone who is:
- Reliable, punctual and organised
- Confident using computers
- Friendly and a good communicator
- Able to work in a fast-paced environment
- Local geographical knowledge
- Previous logistics or dispatch experience is desirable but not essential
What We Offer
- Monday – Friday,
- 2:00pm – 10:00pm
- Casual employment with consistent hours
- Supportive team environment
- On-the-job training
- Opportunity to develop skills and progress within the business
- Competitive casual hourly rate
About TAG
TAG is a specialist recruitment partner connecting skilled candidates with leading employers across Australia. We deliver tailored workforce solutions across manufacturing, logistics, warehousing, hospitality, aviation, retail and industrial sectors.
At TAG, we value strong leadership, teamwork, and people who take pride in delivering quality work. You will join a supportive and growing workforce solutions network backed by experienced operational support and the chance to contribute to large-scale national operations.
We welcome applications from people of all backgrounds and cultures, including Aboriginal and Torres Strait Islander peoples, ages, religions, abilities, gender identities and sexual orientations.
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📌 Despatch / Customer service assistant (City of Hume)
🏢 Talent Acquisition Group
📍 City of Hume
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