Quest Sale comprises of 53serviced apartments including Studio, One, Two and Three Bedroom Apartments located in the heart of the Sale.

Quest Sale now has an exciting opportunity available for a Guest Service Agent in the Front office Reception. We are looking for a guest experience professional with a passion for customer service and sales to join our team on a casual basis in a very rapid-paced Front Office role.

The successful candidate will be responsible for all areas of the Front Office Reception and Concierge services, with tasks including, but not limited to:

- Ensuring all aspects of front office reception and concierge services run smoothly
- Strong sales skills in promoting and selling accommodation
- Guest relations
- Reservations
- Administration
- Guest Feedback and complaint handling
- Maintaining accurate guest accounts & guest history
- Delivering a high level of professional customer experience
- Responding to accommodation enquiries, processing reservations and accounts.
- In-house guest safety and security
- Property Security
- Night Audit Reporting and reconciliation





The successful candidate will be required to demonstrate the following:

- Passion for providing friendly, personalised customer service
- Excellent communication and time managementskills
- High level of attention to detail
- Reliability and flexibility
- Enjoy working both autonomously and in a team environment
- High level of personal presentation
- A genuine interest in a career within the hotel industry
- Hotel Reception and Concierge experience desirable
- Experience in Front office systems

This is a Casualposition with rosters published on a monthly basis. You must be available to work shifts, from 7 am- 2 pm and 2 pm to 9 pm Monday to Sunday including public holidays. Only successful applicants will be notified.

Award rates and penalties as per the HIGA award. Free onsite parking and uniform provided.

-This job is for Sale Victoria, it is a regional town. No accommodation is provided.

-This job is not suitable for temporary assignments/working holidays visa workers, it takes approximately 3 months to learn the role.

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📌 Front Office Receptionist (Sale)
🏢 Quest Apartment Hotels
📍 Sale