Windermere Child & Family Services – Narre Warren VIC

1d ago , from Windermere Child and Family Services

We are seeking a motivated and detail-oriented Quality Improvement (QI) Liaison Officer to support our Quality Improvement team on a casual basis for approximately three days per week. This role is ideal for someone with experience in quality systems, compliance, governance, accreditation processes, or HR administration within health, community services, education, or a similar sector.

The QI Liaison Officer will play a key role in supporting organisational quality and compliance activities, ensuring systems and processes align with legislative, regulatory, and accreditation requirements.

Key Responsibilities

- Supporting the management and administration of privacy-related matters and documentation.
- Assisting with the intake, tracking, investigation coordination, and reporting of complaints and feedback.
- Supporting internal audit activities and quality assurance processes.
- Assisting with accreditation preparation, evidence gathering, and continuous improvement activities.
- Supporting the review, development, and maintenance of policies and procedures
- Maintaining quality registers, records, and action plans.
- Assisting with monitoring compliance against organisational standards, policies, and regulatory requirements.
- Contributing to report writing, meeting documentation, and quality-related communications.
- Liaising with internal stakeholders to support quality improvement initiatives.
- Undertaking other quality, governance, and compliance-related duties as required.

About You

To be successful in this role, you will have:

- Strong administrative, organisational, and time management skills.
- Excellent written and verbal communication abilities.
- Experience working within quality, compliance, governance,



accreditation, or organisational change management.
- Knowledge of privacy legislation, complaints management frameworks, and continuous improvement methodologies (desirable).
- Understanding of Child Safe Standards and safeguarding requirements (desirable).
- Ability to analyse information and maintain accurate records and documentation.
- Strong attention to detail and ability to manage multiple priorities.
- Intermediate to advanced Microsoft Office skills.
- Ability to work independently while contributing positively to a team environment.

Qualifications and Experience

- Previous experience in a quality improvement, compliance, governance and organisational change management is essential.

What We Offer

- Versatile casual employment with approximately 3 days per week.
- Opportunity to contribute to meaningful quality improvement initiatives.
- Supportive and collaborative team environment.
- Professional development and learning opportunities.

We welcome applications from individuals who are passionate about quality, compliance, and continuous improvement and who are committed to supporting safe, effective, and high-quality services.

Windermere is committed to creating equitable environments for consumers and employees. We do this by building diverse and inclusive services and workspaces, where all peoples from Aboriginal & Torres Strait Islander, CALD, LGBTIQ+ Communities and those living with disability will know and feel accepted, affirmed, safe and celebrated. Windermere is delivering this through the continued development and implementation of our Welcoming and Inclusion Strategy as we seek to provide a diverse workforce at all levels.
We are proud of our Rainbow Tick accreditation and our Reflect Reconciliation Action Plan which has been endorsed by Reconciliation Australia.

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📌 Quality Improvement Liason Officer (City of Casey)
🏢 Windermere Child & Family Services
📍 City of Casey