- Check in guests according to procedures.
- Organise guest departures and process according to procedures.
- Respond to incoming calls in a timely and professional manner.
- Operate the PABX telephone system for internal and external calls.
- Assist guests with luggage in accordance with OH&S; policies and procedures.
- Coordinate meeting room facilities and/or conference facilities.
- Maintain the cleanliness and presentation of the reception desk and area to Quest standards.
- Organise displays for promotional purposes as required.
2. Customer service
- Role model excellent customer service at all times and behave in a manner which reflects the Quest Way.
- Welcome and farewell guests personally, including using their name.
- Provide information to guests about facilities in the local area.
- Handle customer complaints or requests in a friendly and timely manner.
3. Promote the business
- Develop a comprehensive knowledge of all aspects of the property, including financial and sales targets, room rates, apartment and property features and Quest services,
- Develop and update knowledge of relevant businesses, attractions, services, facilities and events in the local area.
- Actively promote the property and the Quest Group.
- Provide prospective guests with tours and detailed information on Quest services and facilities as required.
- Develop a sound knowledge of the Quest Group and associated products and services and take every prospect to promote them.
4. Sell reservations
- Gather information about the client according to sales procedures.
- Match client needs to the product and close the sale.
- Record all enquiries in the Quest Reservation Form and file in the Property Enquiry Follow-Up Folder.
- Conduct guest interaction in accordance with Hot Leads Form and follow up or forward contact details to the properties Business Development Executive.
5. Receive and process reservations
- Receive, record and process accommodation reservations according to the requirements of the RMS system.
- Forward Daily Reservation Activity Report according to the Quest procedure.
- Ensure all reservation details are correct and confirmation of reservation is sent via email, fax or post.
6. Finance
- Accurately update and finalise transactions on guest accounts in accordance with the requirements of the RMS system.
- Balance and reconcile takings at the end of each designated shift in accordance with the Float Balance procedure.
- Process Night Auditing in accordance with Quest Night Audit procedure.
7. Occupational health & safety and security
- Follow all occupational health and safety procedures as outlined in the Franchise Operations Manual and Quest Occupational Health and Safety standards.
- Be alert to and report any suspicious behavior or occurrences to the Franchise Manager.
- Secure property and equipment in accordance with Quest procedures.
- Handle food safely in accordance with the Quest Food Safety policy.
- Maintain high standards of personal presentation and wear the Quest uniform in accordance with the Quest Uniform policy.
8. Other duties
- Undertake other duties within the scope of your skills, competence and training as directed.
- Position Type: Casual
- Category: Management
- Complex/Building: QUEST RIVER PARK CENTRAL
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📌 Front Office Receptionist CASUAL (Brisbane City)
🏢 Theonsitemanager
📍 Brisbane City
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