About The Opportunity

FCM is expanding our Canberra business and we need a new leader at the front. You will lead a team of travel experts, supporting key Government travel accounts, shaping both performance and culture from the ground up.

Key Responsibilities

- Lead, coach and develop a high-performing team of Travel Consultants
- Build robust relationships with Government and corporate clients, driving retention and growth
- Oversee daily operations, ensuring service excellence, SLA delivery and process compliance
- Support complex bookings, escalations and technical problem-solving
- Identify opportunities to improve performance, profitability and customer experience
- Collaborate with internal stakeholders to deliver seamless service outcomes
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Experience & Qualifications

- 5+ years’ experience in the travel industry (corporate or retail)
- Previous leadership or senior Travel Consultant experience
- Strong GDS expertise, ideally Sabre
- Proven ability to manage complex itineraries and client relationships
- Commercially minded with strong communication and problem-solving skills
- Experience working with KPIs and driving team performance

What You’ll Enjoy

OTE $120,000+ (comprising $80,000 base + uncapped monthly incentives) + super

- Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
- Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply,



including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
- Development: Individualised Learning & Development pathway options
- Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
- Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
- Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
- Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
- Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
- Mental Health: Support and Employee Assistance Program for staff and family
- Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026, Sydney in 2027)
- Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
- Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
- Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave

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📌 Team Leader - Canberra, ACT
🏢 Flight Centre Travel Group
📍 Canberra