- Lead L1/L2 production support for business-critical applications.
- Manage incidents, service requests, and problem resolution within agreed SLAs.
- Perform root cause analysis and coordinate with development teams for fixes.
- Monitor application health and ensure production stability.
- Act as the primary point of contact for business and technology stakeholders.
- Lead and mentor the support team and drive continuous service improvements.
Mandatory Skills
- Strong experience as an L1/L2 Application Support Lead.
- Experience in Capital Markets or Investment Banking environments.
- Valuable understanding of Java/J2EE applications.
- Strong hands-on experience with SQL and relational databases (Oracle, PostgreSQL, or similar).
- Experience with production support, incident management, and root cause analysis.
- Excellent communication and stakeholder management skills.
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📌 Application Support Lead (City of Sydney)
🏢 Avance Consulting
📍 City of Sydney
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