Assistant Front Office Manager | Full Time | InterContinental Melbourne The Rialto

At InterContinental Melbourne The Rialto , we're not just a hotel, we're an icon of luxury and a beacon of sophistication in the heart of Melbourne. As part of the world's largest family of luxury hotels, we take pride in being genuine ambassadors of the InterContinental® brand, inspired by decades of international know-how and rich local insights.

Our passion for luxury travel spans cultures and customs, inspiring us to create warm and sophisticated experiences for guests seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to deliver personal and enriching experiences.

If you'd like to embrace a wider world of experiences and opportunities, we'd love to welcome you to our Front Office team.

Your Day to Day

As an Assistant Front Office Manager , you'll support the leadership of the Front Office team, ensuring exceptional guest experiences while driving operational excellence across Front Desk, Concierge, and Night Audit functions.

- Lead and support the Front Desk, Concierge, and Night teams to deliver seamless and personalised guest experiences
- Ensure guest satisfaction remains the highest priority, responding to feedback and resolving concerns professionally
- Recognise IHG One Rewards members, VIPs, and returning guests to enhance their stay experience
- Assist in driving guest satisfaction and departmental performance through coaching, quality initiatives, and continuous improvement
- Support roster preparation and day-to-day workforce planning in line with business demands
- Monitor room inventory, occupancy, and operational performance to maximise revenue opportunities
- Work closely with Housekeeping and other departments to ensure a consistent and exceptional guest experience
- Maintain Front Office policies, procedures, and brand standards across all shifts
- Assist with departmental reporting, forecasting,



and operational administration
- Coach, develop, and support team members through training, feedback, and performance conversations
- Support onboarding and induction activities for current colleagues
- Complete ad-hoc duties as required to support the successful operation of the hotel

What We Need From You

- Bachelor's degree, diploma, or equivalent qualification in Hotel Management, Business Administration, or a related field is highly regarded
- Significant experience in Front Office, Guest Services, or Hotel Operations, including leadership or management experience
- A passion for hospitality and delivering exceptional guest experiences
- Strong leadership skills with the ability to inspire, coach, and develop teams
- Excellent verbal and written communication skills
- Strong problem-solving, organisational, and decision-making abilities
- Ability to build and manage effective relationships across teams and departments
- Sound understanding of Front Office operations, revenue management principles, and guest service standards
- Experience using hotel property management systems and Microsoft Office applications
- Strong attention to detail and ability to analyse operational reports and performance data
- Additional language skills are highly regarded
- Flexibility to work a rotating roster, including weekends, evenings, and public holidays as required
- Must have the legal right to live and work in Australia

What We Offer

- Paid Birthday Leave
- Enhanced parental leave program
- Proactive paid wellness and mental health days
- Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage
- An immense colleague discounts platform for all your favourite brands and retailers
- Ongoing learning and development opportunities to support your career growth within IHG
- Transfer of entitlements as you move and grow within the IHG family

We are proud to be InterContinental Melbourne The Rialto and proud to be IHG , and we know you will be too.

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📌 Assistant Front Office Manager | Full Time | InterContinental Melbourne The Rialto
🏢 IHG Hotels & Resorts
📍 Melbourne