The Customer Rebates Analyst is responsible for the accurate administration of customer rebate programs, ensuring payments are processed correctly, on time, and in accordance with contractual agreements. Working closely with Finance and operational stakeholders, the role focuses on maintaining robust financial controls, resolving rebate-related queries, and supporting reporting and process improvement initiatives.

Our client is a well-established and growing organisation with a strong presence across Australia and New Zealand. Operating within a dynamic, fast-paced environment, they are committed to delivering exceptional service, driving operational excellence, and fostering a collaborative workplace culture. The business offers employees the opportunity to contribute to meaningful outcomes while developing their skills in a supportive and forward-thinking environment.

Description

- Manage the end-to-end administration of customer rebate programs, ensuring accuracy and compliance with agreed terms
- Review rebate agreements and apply eligibility criteria, rates, thresholds, and payment terms correctly
- Process recurring and ad hoc rebate payments within agreed service levels
- Validate rebate calculations against sales data, customer information, and contractual requirements
- Investigate and resolve discrepancies, exceptions, and payment issues
- Reconcile rebate balances and support month-end reporting, accruals, and financial close activities




- Prepare regular reporting on rebate activity, payment status, and key trends
- Partner with Finance, Commercial, Operations, and customer stakeholders to resolve queries and improve outcomes
- Maintain strong controls, audit trails, and supporting documentation
- Identify and support process, system, and reporting improvements to drive efficiency and accuracy

Profile

A successful Rebates Analyst should have:

- Previous experience in finance operations, accounts receivable, rebates, claims administration, or a related analytical finance role
- Solid reconciliation and data analysis capabilities
- High attention to detail with a focus on accuracy and controls
- The ability to interpret contractual terms and apply them consistently
- Strong problem-solving and communication skills
- Excellent organisational skills with the ability to manage competing priorities and meet deadlines
- Advanced Microsoft Excel skills

Job Offer

- Opportunity to work in a commercially focused finance environment
- Exposure to key business stakeholders and customer programs
- A supportive and collaborative team culture
- Ongoing professional development and career growth opportunities
- Competitive salary package and employee perks

If you are a highly organised finance professional who enjoys working with data, driving process improvements, and ensuring financial accuracy, we would love to hear from you.

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📌 Rebates Analyst (City of Knox)
🏢 Michael Page
📍 City of Knox