This Lead Repair Coordinator role is a key position within the business, responsible for overseeing the coordination of insurance repair projects while supporting the wider team to ensure jobs are delivered efficiently, accurately and to a high standard.

As a Lead Repair Coordinator, you’ll be responsible for managing repair coordination workflows, mentoring and supporting coordinators, improving processes, and acting as a key point of contact between supervisors, project managers, trades, insurers and homeowners.

Key Responsibilities

- Lead and support a team of repair coordinators, providing guidance and support across daily workflows
- Oversee the coordination of multiple insurance repair projects from initial approval through to completion
- Manage job allocation, scheduling, work orders and project priorities
- Monitor project timelines, KPIs and workflow performance
- Handle escalations and resolve issues to maintain strong customer outcomes
- Review documentation, compliance requirements and project records for accuracy
- Identify opportunities to improve systems, efficiencies and team performance
- Assist with training and development of junior coordinators

This Lead Repair Coordinator role is a key position within the business, responsible for overseeing the coordination of insurance repair projects while supporting the wider team to ensure jobs are delivered efficiently, accurately and to a high standard.

As a Lead Repair Coordinator, you’ll be responsible for managing repair coordination workflows, mentoring and supporting coordinators, improving processes,



and acting as a key point of contact between supervisors, project managers, trades, insurers and homeowners.

Key Responsibilities

- Lead and support a team of repair coordinators, providing guidance and support across daily workflows
- Oversee the coordination of multiple insurance repair projects from initial approval through to completion
- Manage job allocation, scheduling, work orders and project priorities
- Monitor project timelines, KPIs and workflow performance
- Handle escalations and resolve issues to maintain strong customer outcomes
- Review documentation, compliance requirements and project records for accuracy
- Identify opportunities to improve systems, efficiencies and team performance
- Assist with training and development of junior coordinators

About You

- Extensive experience in repair coordination, insurance repairs, claims management or construction administration
- Strong understanding of insurance building workflows and repair processes
- Previous experience leading, mentoring or managing a team is highly desirable
- Excellent organisational skills with the ability to manage competing priorities
- Confident communicator who can build solid relationships with internal teams and external stakeholders

Offer

- $80k - $95k + Super (dependent on experience)
- Great working environment with flexible hours
- Opportunity to take ownership of a key role within the business
- Genuine career progression opportunities

Additional information

- Beaches, cafés and walking tracks minutes away
- Parking onsite available
- Lead a close knit team within a growing business

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📌 Lead Repair Coordinator (Sunshine Coast Regional)
🏢 Pathway Recruitment
📍 Sunshine Coast Regional