Grants Manager Independent Review Office

Clerk Grade: Clerk Grade 7/8

Employment Type: Multiple roles available including Temporary (fixed-term) and Ongoing opportunities

Location: Darlinghurst NSW (hybrid). You’ll be office-based at least 5 days per fortnight for full time roles (pro-rata for part-time), with the remaining days worked flexibly as agreed.

About the role

The Independent Review Office (IRO) is seeking a motivatedand customer-focused IRO Grants Manager to administer and manage grantand funding programs so as to achieve the intended outcomes for injured workersacross New South Wales.

Working within the Legal Assistance, Policy & Strategyteam, you will play a critical role in delivering grant and funding programsthrough rigorous, transparent and accountable processes. Administer the IROgrant and funding programs in line with IRO Funding Guidelines, relevantworkers compensation legislation and the NSW Grants Administration Guide toachieve intended outcomes for injured workers.

This is an exciting opportunity for a professional withstrong analytical, stakeholder engagement and program administration skills whois committed to integrity, fairness and achieving positive community outcomes.

About us

The IRO is an independent statutory body in NSW that helpsinjured workers and motor accident claimants resolve disputes with insurers andprovides legal funding and grants to support access to services and assistance.

As part of the Department of Customer Service, IRO iscommitted to integrity, independence and fairness. Our work has a direct impacton the lives of injured workers, and we are focused on delivering high-qualityservices, maintaining public trust, and continuously improving the way wesupport the NSW community.

What you'll do

- AdministerIRO grant and funding programs in accordance with the IRO FundingGuidelines, relevant legislation and the NSW Grants Administration Guide.
- Assessgrant and funding applications against eligibility and assessment criteriato support fair,



consistent and transparent decision-making.
- Monitorfunded grants and recipient compliance, including financial, performanceand risk reporting requirements.
- Preparereports, briefs and recommendations to support program oversight andsenior decision-making.
- Buildproductive relationships with applicants, funding recipients, communitypartners and other stakeholders.
- Engageand build productive relationships with internal and external stakeholdersincluding applicants, recipients and community partners to provideguidance, support and ensure quality grant administration, reporting andoutcomes.
- Contributeto the design, review and continuous improvement of grant and fundingprograms.
Identify,manage and elevate risks, issues and non-compliance to support programintegrity.
- Maintainaccurate records, data and evidence based reporting to meet governance,audit and accountability requirements.

What we're looking for

You will bring:

- Experienceadministering grants, funding programs, compliance, regulatory, governanceor similar programs.
- Stronganalytical and assessment skills, with the ability to apply guidelines,policies and legislation consistently and objectively which will bereflected in your decisions
- Excellentwritten and verbal communication skills, including experience preparingreports, recommendations and stakeholder correspondence.
- Provenability to manage competing priorities, meet deadlines and maintainattention to detail in a high-volume environment.
- Strongstakeholder engagement skills, with the ability to build productiverelationships and provide high-quality customer service.
- Demonstratedability to identify risks,



solve problems and contribute to continuousimprovement initiatives.
- Acommitment to integrity, accountability, fairness and delivering positiveoutcomes for the community.

Why join us?

- Bepart of an organisation that delivers meaningful outcomes for injuredworkers across NSW.
- Contributeto programs that make a real difference in the community.
- Workin a collaborative and supportive team environment.
- Accessflexible working arrangements and opportunities for professionaldevelopment.
- Buildyour career within the NSW Public Sector and Department of CustomerService network.

Salary Grade 7/8, with the base salary for this role startingat $ base plus superannuation

For enquiries relating to recruitment please contact Meg Rapley via

Closing Date: Tuesday, 01 September 2026 9:59am

Careers at Department of Customer Service

A career at the Department ofCustomer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digitaltransformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusiveworkplace

The strength of our workforce lies in its diversity and embracingdifference, while the key to our success is leveraging the contributions of employees with differentbackgrounds and perspectives.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on or

You can view our full diversity and inclusion statement here.

For more information, please visit

Informationon some of the different types of disabilities

Information on adjustmentsavailable for the recruitment process

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📌 Grants Manager (City of Sydney)
🏢 Department of Customer Service
📍 City of Sydney