Resident Services Coordinator

Love making someone's day? Enjoy being the go-to person who can sort things out with a smile? As our Resident Services Coordinator, you'll be the friendly face residents, visitors, and guests rely on every day. This is your chance to join Greystar at an exciting moment as we grow our Build-to-Rent portfolio in Australia. You'll help shape the vibe at The Gladstone, South Melbourne - one of Greystar's premium build-to-rent communities, offering brand new, luxury resort-style living with a premium lifestyle and everyday convenience and play a key role in creating a welcoming, connected community for residents.

Location: The Gladstone, South Melbourne, Australia.

What You'll Be Doing

- Greeting residents and visitors with genuine warmth (and excellent chat!)
- Helping with day-to-day enquiries, parcel deliveries, guest check-ins, and move-ins / move-outs, including inspections
- Keeping our front-of-house and communal areas clean, safe, and looking sharp
- Supporting resident events and helping bring community engagement ideas to life
- Administrative support, managing email queries and community inboxes, CRM updates
- Assisting with leasing questions and tours for prospective residents
- Sharing your best local tips to help residents settle into life in South Melbourne

What You'll Bring

- Experience within a customer facing role.
- Experience in hospitality, retail, front desk / concierge or similar roles highly desirable.
- A passion for helping people and creating a positive community vibe.
- Fantastic communication skills and a naturally upbeat, helpful attitude.
- Confidence using Microsoft Office and willingness to learn new systems.
- Comfort with occasional physical tasks and safe manual handling.
- Ability to complete Police and Working With Children checks.

Why Greystar?

Greystar is a global leader in property management, development, and investment services, operating over 315 billion of real estate across 250 markets worldwide. In Australia, we're growing fast,



with a rapidly expanding Build-to-Rent portfolio across Melbourne, Sydney and beyond, alongside our established student accommodation communities. Global expertise, local impact - worldwide leader in rental housing, investment and development.

One community, all yours - based at a single premium property, no multi-site travel.

Grow with us - real mentoring and career pathways as our Australian portfolio expands.

Culture that clicks - inclusive, collaborative teams that back each other every day.

Stable and rewarding - permanent role, consistent hours, and a global company built for the long term.

Perks that Matter

- Birthday leave
- Wellbeing initiatives
- A workplace that genuinely cares

Our Commitment to Diversity and Inclusion

We are committed to a diverse and inclusive workplace where everyone feels valued and respected, and we welcome applicants from all backgrounds, identities, and abilities.

Greystar is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.

We encourage Aboriginal and Torres Strait Islander people, and people of all backgrounds to apply.

Core Values

Integrity: We stay true to the highest ethical standards and principles, and are honest, trustworthy, humble, and respectful in all our words and actions.

Equality: We celebrate individual differences, encourage diversity of thought, provide equal opportunity, and cultivate an environment where all individuals are seen, treated, and valued equally.

Professionalism: We proudly present a positive, dignified, and businesslike image at all times through our appearances, behavior, and interactions with others.

Accountability: We take responsibility and accept ownership for our words, actions, tasks, and results, and respectfully hold others to the same standard.

Service: We make service our top priority by giving our time, knowledge, and experience to serve the needs of our customers, community, and team members.

Teamwork: We work together to accomplish goals, solve problems, and enrich our work environment.

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📌 Resident Services Coordinator (Melbourne)
🏢 Greystar
📍 Melbourne