Key Responsibilities

Family Contact and Supervision

- Supervise family contact visits in accordance with approved care and case plans.
- Safely transport children and young people to and from contact visits and carers' homes.
- Support positive interactions between children, young people, and family members during visits.
- Monitor and assess the quality of contact to ensure it remains in the child's best interests.
- Identify and respond appropriately to any risk of harm or child protection concerns.
- Immediately report safety concerns or incidents to the Case Manager and relevant stakeholders.
- Exercise skilled judgment to cease or suspend contact visits if the child's safety or wellbeing is compromised.
- Attend case reviews, team meetings, and planning sessions as required.

Documentation and Reporting

- Maintain accurate, objective, and timely reports detailing observations, interactions, and outcomes of family contact visits.
- Update relevant databases and case management systems.
- Ensure all records comply with legislative, regulatory, and organisational requirements.
- Provide feedback to Case Managers to support ongoing case planning and assessment.

Cultural Awareness and Inclusion

- Promote culturally safe practices that recognise and respect the diverse backgrounds of children, young people, families, and carers.
- Support carers to understand and respond to the cultural needs of children and young people.
- Encourage culturally appropriate family connections and participation.
- Adopt an inclusive, anti-bias approach in all aspects of service delivery.

Service Quality and Continuous Improvement





- Support best-practice outcomes through compliance with organisational policies, procedures, and service standards.
- Participate in quality assurance and continuous improvement activities.
- Build positive relationships with families, carers, colleagues, and external stakeholders.
- Contribute to a collaborative team environment focused on achieving positive outcomes for children and young people.

Workplace Health and Safety

- Promote a positive health, safety, and wellbeing culture.
- Follow all workplace health and safety requirements and safe work practices.
- Report hazards, incidents, and risks in accordance with organisational procedures.
- Support the implementation of safety improvements and risk management strategies.

Selection Criteria

Essential Skills and Experience

- Experience working with children and young people.
- Understanding of Out of Home Care (OOHC) services and child protection principles.
- Ability to identify, assess, and respond to risks affecting children and young people.
- Experience supporting children and families during complex or conflict-based interactions.
- Strong written communication and report-writing skills.
- Excellent interpersonal and verbal communication skills.
- Sound computer skills,



including Microsoft Office applications.
- Ability to work independently and as part of a multidisciplinary team.
- Strong organisational and time-management skills.

Desirable Skills and Experience

- Experience managing or contributing to community-based projects.
- Experience in community engagement or community development activities.
- Understanding of trauma-informed practice.
- Knowledge of family preservation and restoration principles.

Qualifications and Requirements

Essential

- Demonstrated experience working within Out of Home Care or child and family services.
- Current Driver's Licence.
- Current First Aid Certificate.
- National Criminal History Check.
- Working With Children Check (NSW).
- Ability to travel across the Sydney metropolitan area as required.

Desirable

- Certificate IV or Diploma in Community Services, Youth Work, Child, Youth & Family Intervention, Social Sciences, or a related field.
- Relevant tertiary qualifications in Human Services, Social Work, Community Services, Psychology, or a related discipline.

What We Offer

- SCHADS Award Level 2 remuneration.
- Ongoing professional development opportunities.
- Supportive and collaborative team environment.
- Opportunity to make a meaningful difference in the lives of children and young people.
- Access to a pool vehicle for work-related travel.
- Employee wellbeing and support programs.

Lifestyle Solutions is committed to safeguarding children and young people. All applicants will be subject to relevant employment screening and probity checks.

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📌 Family Contact Worker - Casual (City of Sydney)
🏢 Lifestyle Solutions
📍 City of Sydney