Blue Sky IT Consulting is a Managed Service Provider (MSP) based in Coffs Harbour. We help businesses across the Mid North Coast with their IT support, cybersecurity, cloud solutions, and business technology needs.

We're looking for a motivated Level 1 Help Desk Technician who enjoys helping people, solving problems, and learning new technologies. This role is ideal for someone starting their IT career or looking to build on existing help desk experience

About the role

As a Level 1 Help Desk Technician, you'll be the first point of contact for our clients when they need assistance.

Key responsibilities

- Answering support calls, emails, and tickets from clients
- Troubleshooting common Microsoft 365, Windows, printer, and networking issues
- Setting up current users, computers, and devices
- Escalating more complex issues to senior technical staff




- Maintaining accurate documentation and ticket notes
- Assisting with onboarding new clients and IT projects
- Providing exceptional customer service and communication

About you

- Exceptional customer service skills and ability to communicate clearly with both technical and non-technical users
- Strong problem-solving skills with curiosity and logical thinking
- Reliability and accountability with ownership of tasks and processes
- Willingness to learn and eagerness to develop skills and grow within the business
- Attention to detail with thorough documentation of work
- Basic knowledge of Windows 11
- Familiarity with Microsoft 365
- Understanding of computer hardware and peripherals

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📌 Level 1 IT Suport (Coffs Harbour City Council)
🏢 Blu Sky I.T.
📍 Coffs Harbour City Council