Orion Computers Pty Ltd is seeking a dedicated IT Support Helpdesk Level 1 / Level 2 professional to join our growing technical support team. This is a full time position based in Port Melbourne, VIC 3207 . In this role, you will serve as a critical point of contact for our clients and internal users, providing technical support and troubleshooting for a wide range of IT issues. This position plays an essential part in maintaining our reputation for excellent customer service and ensuring minimal downtime across our client base.

What you'll be doing

- Responding to and resolving IT support requests from end-users via phone, email, ticketing systems and remote support tools
- Providing first-line technical support for hardware, software, and network-related issues
- Troubleshooting and diagnosing technical problems, escalating complex issues to Level 2 or senior technical staff as appropriate
- Installing, configuring and maintaining computer hardware, peripherals and software applications
- Managing user accounts, permissions and access controls across various systems and networks
- Documenting support requests, resolutions and technical information in the ticketing system for knowledge base purposes
- Providing clear technical guidance to end-users with varying levels of technical literacy
- Performing routine maintenance tasks including updates, patches and antivirus deployments
- Assisting with the rollout of new systems, software and hardware to end-users
- Collaborating with team members to meet support targets and service level agreements

What we're looking for

- Completed qualification in Information Technology, CompTIA A+, or equivalent technical certification (or equivalent practical experience)
- Proven experience working in a helpdesk or IT support environment, ideally in a Level 1 or Level 2 capacity
- Strong technical knowledge of Windows operating systems, Microsoft Office applications and common productivity software




- Solid understanding of networking fundamentals and basic troubleshooting procedures
- Experience with remote support tools and ticketing systems (such as Kaseya, Autotask, TeamViewer or similar)
- Excellent communication skills with the ability to explain technical concepts to non-technical users
- Strong problem-solving abilities and a methodical approach to troubleshootingCustomer-focused attitude with a commitment to delivering exceptional service
- Ability to manage multiple support requests whilst maintaining quality and accuracy
- Willingness to learn new technologies and expand technical knowledge
- Preferred: Experience supporting cloud-based systems such as Microsoft 365
- Preferred: Knowledge of Apple macOS environments
- Preferred: Linux experience and management skills

What we offer

- At Orion Computers Pty Ltd, we are committed to supporting the career development and wellbeing of our team members. We offer a range of benefits designed to attract and retain talented professionals:
- A varied technical role across a diverse client base
- Work-from-home flexibility
- Exposure to a broad range of technologies
- A supportive team within an established IT services business
- Opportunities to develop your technical and customer-service skills
- Free off-street parking at our office

About us

Orion Computers Pty Ltd is a respected provider of IT solutions and support services across Australia. With a strong commitment to delivering quality technical support and innovative IT solutions, we partner with businesses of all sizes to enhance their technology infrastructure and productivity. Our team comprises experienced IT professionals dedicated to providing exceptional service and building long-lasting relationships with our clients. We pride ourselves on our technical expertise, customer-centric approach and commitment to staying ahead of industry developments.

Ready to join our team?

If you are a motivated IT professional with strong technical skills and a passion for delivering excellent customer support, we would love to hear from you.

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📌 IT Support Helpdesk Level 1 / Level 2 (Port Phillip City)
🏢 Orion Computers
📍 Port Phillip City