At Centorrino Technologies (CT), we're more than just tech-we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we're not stopping there.

As an IT Support Analyst , you will play a key role in providing reliable, responsive and customer-focused technology support. You will act as a first point of contact for users, helping resolve incidents and service requests, managing access and contributing to the smooth day-to-day operation of digital platforms and services. This role will be a fixed-term contract ongoing until 30 June, 2027.

Requirements

What You'll Do

- Provide first-line support to internal and external users.
- Manage and resolve incidents, service requests and user enquiries.
- Administer user access in line with established access management controls and processes.
- Monitor support channels and respond to requests in a timely and professional manner.
- Record, update and maintain accurate information across service management and knowledge management platforms.
- Troubleshoot issues and elevate appropriately when required.
- Work collaboratively with technical and operational teams to support timely resolution of issues.
- Contribute to knowledge management, process improvement and support documentation.
- Identify opportunities to improve service efficiency, user experience and operational processes.
- Communicate clearly and professionally with a diverse range of stakeholders.
- Support a positive,



inclusive and collaborative workplace culture.

What You'll Bring

- Experience in a service desk, application support, technical support or digital operations setting.
- Strong customer service and communication skills.
- Experience managing incidents, service requests and user access.
- Familiarity with service management and collaboration tools such as Jira, ServiceNow, Confluence or similar platforms.
- Strong attention to detail and accurate record-keeping skills.
- A structured approach to troubleshooting, prioritising and resolving issues.
- The ability to work independently while collaborating effectively with technical and business teams.
- The ability to quickly learn new systems, applications and processes.
- A proactive mindset and genuine interest in continuous improvement.
- Strong organisational and time-management skills.
- A professional, approachable and customer-focused attitude.

Benefits

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

- Extensive training and development opportunities that enable continual growth as part of your career planning.
- Extensive discounts and benefits to maximise your money.
- A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
- Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

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📌 IT Support Analyst (Brisbane City)
🏢 Centorrino Technologies
📍 Brisbane City