Service Desk Analyst - Windows 11 Deployment

Coolangatta, Gold Coast | 4 days onsite per week | Contract

2 Positions: 1 x 2 months, 1 x 6 months.

We are looking for a hands-on Service Desk Analyst to join an established IT team in Coolangatta, supporting day-to-day users while assisting with a major Windows 11 rollout across the organisation.

This is a great opportunity for someone with around 1-2+ years’ Service Desk/Desktop Support experience who enjoys working directly with users and wants exposure to a broad IT environment.

What you’ll be doing

- Provide Level 1 and Level 2 IT support to users across the organisation
- Assist with the rollout and deployment of Windows 11
- Set up, configure and troubleshoot laptops, desktops and other end-user devices
- Provide remote and onsite support to users
- Troubleshoot Windows, Microsoft 365 and general desktop issues
- Manage incidents and service requests through the Service Desk
- Support Active Directory and user access requirements
- Assist with hardware replacements, warranties and IT inventory
- Escalate more complex incidents to the appropriate technical teams
- Document solutions,



procedures and support processes
- Work with internal stakeholders and external technology vendors

What we’re looking for

- Experience in a Service Desk, Help Desk or Desktop Support role
- Good knowledge of Windows desktop environments
- Experience with Microsoft 365
- Exposure to Active Directory
- Windows 10/11 deployment, migration or device rollout experience would be highly regarded
- Basic networking knowledge
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
- Comfortable providing hands-on support directly to end users
- Australian driver’s licence

The opportunity

- Based in Coolangatta, Gold Coast
- 4 days per week in the office
- Work on a significant Windows 11 rollout
- Broad Level 1/2 support exposure
- Join a friendly, established internal IT workplace
- Immediate contract opportunity

If you’re a Service Desk or Desktop Support professional looking for your next contract on the Gold Coast, we’d love to hear from you.

#J-18808-Ljbffr

📌 Service Desk Analyst (City of Gold Coast)
🏢 Aurec Group
📍 City of Gold Coast