We are looking for an organised, proactive and detail-focused Project Coordinator to join our team and assist with the coordination and delivery of our mystery shopping projects across Australia and New Zealand. This is an exciting opportunity for someone who enjoys working with people, managing multiple projects and making sure the details are right. You will work closely with the Client Services Director and also provide support to our Lead Validator to ensure projects are completed accurately, on time and to a high standard.
Key responsibilities
Coordinating mystery shopping projects from recruitment through to completion
Recruiting and communicating with mystery shoppers
Allocating assignments and monitoring project progress
Following up shoppers to ensure deadlines are met
Responding to shopper queries and providing clear instructions
Assisting with project administration and maintaining accurate records
Monitoring surveys as they progress through the fieldwork and validation stages
Assisting the Lead Validator with checking and reviewing completed mystery shops
Following up incomplete or incorrect submissions with shoppers
Identifying issues and escalating them when required
About you
Highly organised and has excellent attention to detail
Proficient in Word & Excel
Confident communicating with people by email and phone
Comfortable managing multiple tasks and competing deadlines
Proactive and able to work independently
Professional, reliable and accountable
A quick learner who is comfortable using online systems and databases
Confident following processes while also being able to identify when something doesn't look right
Friendly and approachable, with good people skills
Comfortable working in a rapid-paced environment where priorities can change
Full-time position with a 12-month contract and view to ongoing employment
Flexible work-from-home arrangement following training
Varied and interesting projects across the automotive and retail sectors
Opportunity to develop project coordination and quality assurance skills
Work closely with an experienced team and gain exposure to all aspects of mystery shopping project delivery
Join an established Australian business with a large national and international shopper network
Paid birthday leave
An hour of exercise leave per week
Training & Work Location
The role will be primarily work from home , however, during the first month you will work from a serviced office in Camberwell while you receive hands-on training and become familiar with our systems, processes and projects.
After the initial training period, the role will transition to working from home, with occasional office attendance as required.