Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/DFFH/COPL/ A

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+ equality, veterans, women and youth. The work we do perks thousands of Victorians, particularly those who are disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.

We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities.

If you're having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don't hesitate to get in touch with the contact person listed on the ad.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (

The Role

The Director,



Service Agreement Performance manages thesystemic oversight of service agreement management for the Department and as a shared service for the Department of Health and the Department of Education.This includes supporting early and more comprehensive identification of risk in safety, qualityperformanceand compliance of funded services. This roleis accountable for service agreements with the funded sector, key supporting technologies and systems including the Service Agreement Management System (SAMS2), the agency monitoring framework and department service agreement business rules and guidelines.

Accountabilities Include

- Provide systemic oversight of service agreement management, including statewide performance and data analytics that support earlier and more comprehensive identification of risk in safety and quality of funded services.
- Proactively identify risk of potential underperformance in organisations, regions and/or funding programs by using a variety of methods including forensic performance analysis.
- Drive coordinated and consistent risk-based oversight of service agreement management across the department including the identification and response to non-compliance of funded agencies and the application of departmental frameworks and processes.

Applications close Wednesday 2 September 2026 at 11.59pm

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📌 Director, Service Agreement Performance (service agreement management) (Melbourne)
🏢 State Government Of Victoria, Australia
📍 Melbourne