Appointment Setter (Outbound & Inbound) Part Time With a Pathway Into Sales

Are you great on the phone but stuck in a role that doesn't reward it?

Let's be upfront: this role starts as an appointment setter. Your job is getting mortgage brokers on the phone and booking them into a demo with our Director. You won't run the sales calls on day one but for the right person, there's a clear, earned pathway into running those calls yourself, with hours and earnings that grow alongside it.

Core calling hours 10am–2pm weekdays. School-hours friendly.

Are you great on the phone but stuck in a role that doesn't reward it?

Let's be upfront: this role starts as an appointment setter. Your job is getting mortgage brokers on the phone and booking them into a demo with our Director. You won't run the sales calls on day one but for the right person, there's a clear, earned pathway into running those calls yourself, with hours and earnings that grow alongside it.

Core calling hours 10am–2pm weekdays. School-hours friendly.

Why this isn't a typical outbound role

There's a real reason for every call. No purchased lists, no calling households at dinner time. Your inbound calls are brokers who've already enquired through our ads. Your outbound calls are brokers you've personally researched and can see actively running Facebook ads right now so the conversation starts naturally: they're already investing in marketing, and the call is about whether they're open to improving it.

A genuine team, with genuine flexibility. A small, enthusiastic team working a hybrid week with days together in our Cardiff office and days from home. Real workmates, not a sea of headsets.

Team bonuses, not lone-wolf commissions. Our bonuses are shared team bonuses, paid pro rata on top of your base. Every appointment you book contributes to a goal the whole team wins together.

What you'll do

- Outbound:



call brokers running Facebook ads and book the interested ones into a demo (scripts, lists, and full training provided).
- Inbound: call brokers who've enquired through our ads, qualify them, and book them in.
- Research: find brokers advertising on Facebook via Meta's Ad Library, identify the right person on their website, and add them to our CRM so you know exactly who you're calling and why.
- Keep our CRM updated with outcomes and follow-ups (training provided).
- Contribute to team meetings with your feedback from the calls to help shape our scripts and marketing.

We're also flexible on which weekdays you work, and we'll build the schedule around the right person.

Where it goes

Once you're consistently hitting booking targets, you'll progress to running discovery and sales calls on Zoom, presenting in group webinars, and owning a growing share of the sales process. We train every step on our platform, our sales process, and the mortgage broking industry. Prior sales experience helps; phone confidence and coachability matter more.

About ZipLeads

Since 2016, ZipLeads ( has grown into one of Australia's leading digital marketing platforms, now specialising in the mortgage broking industry. Our clients stay for years because we get results and our close-knit Cardiff team has a tonne of fun being the best in the world at what we do. Leadership here is inclusive: everyone participates in company discussions and has a voice.

Team video:

Who we're looking for

- Natural, professional phone manner and unphased by a "no"
- Resilient: outbound is a numbers game and you don't take rejection personally
- Comfortable doing your own online research and keeping a pipeline organised
- Team-first: our bonuses are shared, so we hire people who lift those around them
- Quick to learn current software

Experience in appointment setting, outbound sales, recruitment, real estate, banking, or phone-based customer service is an advantage but attitude beats résumé.

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📌 Appointment Setter (Outbound & Inbound) Part Time With a Pathway Into Sales (Maitland)
🏢 ZipLeads
📍 Maitland