Quality & Knowledge Lead — Hybrid & Flexible Hours (Melbourne)

Quality & Knowledge Lead — Hybrid & Flexible Hours (Melbourne)

22 Aug
|
Energy and Water Ombudsman (Victoria) (EWOV)
|
Melbourne

22 Aug

Energy and Water Ombudsman (Victoria) (EWOV)

Melbourne

Energy and Water Ombudsman (Victoria) (EWOV) seeks an experienced leader to head EWOV’s Quality and Knowledge functions, overseeing QA, internal review and escalated complaint management. This role drives quality insights into practical knowledge to support fair, consistent, high-quality complaint handling.

The Operational Excellence team sets standards, guidance and governance to support EWOV’s dispute resolution and continuous improvement.

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📌 Quality & Knowledge Lead — Hybrid & Flexible Hours (Melbourne)
🏢 Energy and Water Ombudsman (Victoria) (EWOV)
📍 Melbourne

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