About the role

This Trainee position is ideal for school leavers or juniors with a valid driver's licence. The Trainee IT Assistant will receive on-the-job training from the IT and Branding Manager. They'll learn through Microsoft Teams and in person at our Hobart office occasionally travelling to our QLD office. A passion for IT and the ability to work independently or as part of a team are essential. Prioritising tasks based on urgency is also key.

Key responsibilities

- Complete General IT Support Tickets

- Travel in person between physical sites to provide IT Support to staff for Company Issued Devices, that may not be able to be managed remotely (such as Printers)

- Manage and setup of Company Issued Devices in MDM Software

- Learn MDM platforms such as Hexnode UEM & Intune

- Write MDM Policies to apply to Devices

- Enrol Apple Devices such as Macs and iPads in Apple Business Manager then enrol in MDM

- Provision Windows Devices by writing an unattended.xml file then enrolling in MDM





- Use the Microsoft Admin Centre / Entra ID Admin Centre to Setup Staff Accounts and Manage Users & Groups

- Learn use of Exchange Online Admin Centre & Defender/Security Admin Centre to Configure policies for SPAM & Phishing

- Learn SharePoint Online Admin Centre to manage SharePoints

About you

- High School Education (including IT relevant subject)

- Basic Knowledge of Microsoft 365 and apps such as Word, Excel, Admin Centre/Entra ID, Microsoft Lists (or willingness to learn)

- Valid driver's licence

- WWVP Card or willingness to obtain

- Police Check (within last 3 months) or willingness to obtain

- NDIS Works Orientation Module (Quality, Safety & You) or willingness to obtain

- Ability to take initiative and research topics

- Excellent communication and problem solving skills

- Passion around operating systems and software

- Basic knowledge of coding and/or conditional logic

📌 Trainee IT Assistant (Hobart)
🏢 TLC First Support Services
📍 Hobart