Amazon Web Services Australia Pty Ltd is seeking senior experts to lead discovery, design, and migration of large-scale contact center solutions using Amazon Connect and AWS AI/ML services. You will document current and future state processes, define routing and agent experiences, and drive sign-off with stakeholders.
The role emphasizes cloud-native design, technical leadership, and collaboration with IT teams to accelerate adoption of contemporary contact center practices while ensuring secure,
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📌 Amazon Connect Delivery Architect - Professional Services (Melbourne)
🏢 Amazon Web Services (AWS)
📍 Melbourne
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