AlayaCare, a rapid-growing SaaS scale-up, is hiring a Director of Customer Experience to lead our ANZ Support team, driving strategic CX transformation while balancing hands-on leadership with long-term vision.
Based in Melbourne with hybrid work (2 in-office days, 3 WFH), you will report to the VP Customer Operations, own escalations, and partner with Product, Engineering and other stakeholders to deliver sustainable outcomes for customers and the Support team.
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📌 Head of Customer Experience & Transformation (Melbourne)
🏢 Alayacare
📍 Melbourne
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