Permanent Full-Time position Language: Bungalow, Cairns QLD 4870 Salary: $108,073.17 Base Salary + Super + not-for-profit salary packaging benefits

Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose.

Your opportunity

Join our After Hours Outreach Service in Cairns and play a key role in supporting people experiencing homelessness and housing vulnerability. This program provides assertive outreach to individuals sleeping rough across the Cairns region, helping them access specialist homelessness services, crisis accommodation and pathways to stable housing.

Your key responsibilities

- Lead, coach and support a team of outreach caseworkers to achieve positive outcomes for clients and the service.
- Coordinate and oversee the day-to-day delivery of the After-Hours Outreach Service.
- Build and maintain strong relationships with community organisations, housing providers, government agencies and local stakeholders.
- Respond to referrals and work closely with stakeholders, attending sector meetings and supporting strong partnerships across the homelessness and community services sector.
- Manage employee rosters, workforce planning and operational requirements to ensure effective service delivery across a seven-day program.
- Support outreach activities and engage with people experiencing homelessness to strengthen service delivery and client outcomes.
- Provide guidance and support to employees working with clients experiencing homelessness and complex needs.
- Contribute to reporting, compliance, service improvement and program development activities.

Requirements for success

- Relevant degree,



diploma or equivalent experience in Community Services, Social Work, Human Services or a related field.
- Demonstrated experience leading, supervising, coaching or mentoring employees within a community services environment.
- Strong stakeholder engagement skills with the ability to build and maintain partnerships across community, government and non-government sectors.
- Experience coordinating services within a complex or after-hours service environment will be highly regarded.
- Understanding of trauma-informed, strengths-based and person-centred practice.
- Excellent organisational and problem-solving skills with the ability to manage competing priorities.
- Knowledge of the Cairns community, homelessness sector or broader community services network.
- Current Driver Licence with no restrictions.
- Current First Aid Certificate or willingness to obtain.
- Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

- Rewarding work – every day you know you’re making a real difference.
- Not-for-profit salary packaging, reducing your tax (details via AccessPay).
- Free external, confidential counselling and access to chaplaincy support.
- Volunteering opportunities.
- Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.

Our culture





Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia. Find out more about a career with Mission Australia.

About us

Thank you Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a secure home and can thrive. Since 1859, we’ve been standing alongside people in need across Australia, offering real hope that has lasting impact. Backed by our supporters, churches, partners, and funders, we work together for the long-term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration. We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence-based support services. Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more. Mission Australia believes a person’s circumstances shouldn’t define their future and that given the right support, everyone can reach their full potential. That’s why we stand together with Australians in need, until they can stand for themselves. Learn more about Mission Australia and our purpose.

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📌 Team Leader - After Hours Outreach Service (Cairns Regional)
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📍 Cairns Regional