Taphouse Hotel Group is a growing hospitality business with a focus on creating welcoming local venues that deliver outstanding food, beverage, and customer experiences. As we continue to invest in our business, we're seeking an experienced Senior Operations Manager to lead the day-to-day operations of one of our established pubs on the Northern Gold Coast.

About the Role

This is a hands-on leadership role responsible for the overall performance of a busy hospitality venue. You'll oversee daily operations, lead and develop the team, drive commercial performance, and ensure every guest receives an exceptional experience.

You’llhave the prospect to influence the direction of the venue while maintaining high standards across service, compliance, and financial performance.

Key Responsibilities

Oversee the day-to-day operations of the venue

Lead, coach, and develop department managers and venue staff

Drive sales and profitability across food, beverage, gaming, and functions

Manage labour costs, budgets, stock control, and key performance indicators

Work closely with the kitchen team to maintain food quality and cost targets

Ensure compliance with liquor licensing, WHS, and food safety requirements

Build a positive team culture focused on accountability, service, and continuous improvement

Deliver an outstanding customer experience across all areas of the business

About You

You are a confident hospitality leader who enjoys being on the floor, developing people, and driving strong business results.

To succeed in this role, you'll have:





Minimum five years' experience in senior hospitality or venue management

Strong leadership skills with experience managing diverse hospitality teams

Proven commercial acumen and experience managing budgets and KPIs

Experience in food and beverage operations, gaming, and functions

Sound knowledge of hospitality compliance and venue operations

A hands-on approach with excellent communication and problem-solving skills

You will hold a QLD RSA and Approved Manager Certificate (or willingness to obtain)

What's on Offer

Salary package of $95,000 – $105,000 + Super

Senior leadership role with autonomy and influence

Opportunity to join a growing hospitality business

Supportive ownership with a long-term vision

Career development opportunities as the business continues to grow

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Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

- Which of the following statements best describes your right to work in Australia?
- How many years' experience do you have as an operations manager?
- How much notice are you required to give your current employer?
- Have you worked in a role which requires a sound understanding of OH&S;/WHS?
- Do you have a current NSW approved managers liquor licence?

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📌 Senior Operations Manager (City of Gold Coast)
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📍 City of Gold Coast