Senior Customer Strategy & Experience Leader (Newcastle City Council)

Senior Customer Strategy & Experience Leader (Newcastle City Council)

22 Aug
|
Flybuys
|
Newcastle City Council

22 Aug

Flybuys

Newcastle City Council

Flybuys, Australia's popular rewards program, seeks a Senior Customer Strategy Manager to govern program strategy, member experience and journey design across the business. You will translate enterprise priorities into transparent frameworks guiding cross-functional decisions and member experiences across owned, partner and coalition touchpoints.

You will lead the development of journey frameworks, experience standards and insight-driven recommendations to improve customer outcomes and drive loyalty

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📌 Senior Customer Strategy & Experience Leader (Newcastle City Council)
🏢 Flybuys
📍 Newcastle City Council

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