Senior Contact Centre Tech Lead – Cloud & CX Expert (City of Ryde)

Senior Contact Centre Tech Lead – Cloud & CX Expert (City of Ryde)

22 Aug
|
Optus Enterprise
|
City of Ryde

22 Aug

Optus Enterprise

City of Ryde

Optus Enterprise is seeking 3 Senior Contact Centre Specialists to deliver technical support and managed services for enterprise Contact Centre environments. You will handle incidents, collaborate with vendors and stakeholders, and drive continuous improvement across platforms such as CXone, Omilia and AWS.

You bring 7+ years in Contact Centre support, robust troubleshooting, and a proactive mindset with ITIL knowledge to ensure SLA performance and customer satisfaction.

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📌 Senior Contact Centre Tech Lead – Cloud & CX Expert (City of Ryde)
🏢 Optus Enterprise
📍 City of Ryde

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