Service Manager / Senior Service Advisor

Automotive Service Manager / Senior Service Advisor

Kyabram, VIC

Excellent Salary + Bonuses + Career Growth

Full time Position

Join a Workshop That Actually Values Great People

The Value Auto Group, family owned and operated and is a true customer-oriented organisation that cares about the motoring needs of the public. We have grown from small beginnings to become one of the larger group of dealerships in the state of Victoria.

The Value Auto Group are in 5 locations across North East Victoria encompassing the Toyota, Ford and Kia brands. We have used car yards in Wangaratta, Benalla, Mansfield, Yarrawonga and Kyabram.

We’re looking for an experienced Automotive Service Manager / Senior Service Advisor who knows how to keep a workshop running smoothly while delivering exceptional customer service.

This is an opportunity to join a professional, fast-paced automotive business with a strong reputation, modern systems, and a supportive team culture. If you’re passionate about the industry, enjoy leading from the front, and want to be rewarded for your experience — we want to hear from you.

What You’ll Be Doing

- Managing daily service department operations





- Delivering outstanding customer service and communication

- Coordinating workflow between customers and technicians

- Preparing estimates, invoices, and repair orders

- Managing bookings and workshop scheduling

- Supporting and mentoring service advisors and workshop staff

- Monitoring KPIs, productivity, and customer satisfaction

- Handling warranty and supplier communication

- Creating a positive and efficient team environment

What We’re Looking For

- Previous experience as a Senior Service Advisor or Service Manager
- Strong automotive industry knowledge
- Excellent communication and people skills
- Ability to manage a busy workshop environment
- Organised, reliable, and solutions-focused
- Experience with workshop management systems
- Current driver’s licence
- Leadership experience highly regarded

Why Join Us?

- Competitive salary package + performance bonuses
- Supportive management and great team culture
- Modern workshop with strong systems and processes
- Long-term career opportunity
- Work with a business that values professionalism and customer experience

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📌 Service Manager / Senior Service Advisor (Kyabram)
🏢 Jayell Investments
📍 Kyabram