Purpose
As an Owner Relations Manager, you play a vital role within our Asset Management Team. Your friendly and diplomatic demeanor is your key asset as you embark on a mission to strengthen and nurture relationships with our current apartment owners across a diverse portfolio of properties. Furthermore, your charm and expertise will be instrumental in fostering connections with potential owners, thus contributing to the growth and enhancement of our property portfolio.
Primary Responsibilities
Forge and sustain relationships with current apartment owners while also establishing connections with potential investors and other building stakeholders
Respond to enquiries from apartment owners in relation to matters regarding the management of their investments, apartment returns and general owner account enquiries
Effectively resolve any enquiries or concerns from apartment owners
Develop and maintain a high level of knowledge about the management letting options provided by Accor and relevant industry legislation
Implement strategies and initiatives to increase keys under Accor’s management
Skills and Experience
Previous experience within the Property Industry in Business Development / Property Management is beneficial
Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
Masterful in the art of communication, both the written and spoken
Display confidence in your ability to cultivate robust relationships, effectively address challenging situations, and implement solutions that enhance service quality
A current real estate sales certificate or transferrable licence or nearing completion
Strong administrative skills