Are you someone who knows trucks, enjoys dealing with customers and likes a role where there’s always something happening?

We’re looking for an experienced and motivated Service Advisor / Parts Salesperson to join our busy truck dealership team. This is a great opportunity for someone with experience in trucks, automotive, agricultural machinery, parts or mechanical service who enjoys working with customers and being part of a hands-on team.

You’ll be the link between our customers, workshop and parts department – helping keep trucks on the road and our customers moving.

What you’ll be doing

- Booking trucks in for servicing, repairs and maintenance

- Liaising with customers regarding repairs, costs and expected completion times

- Preparing job cards, quotes and invoices

- Keeping customers updated throughout the repair process

- Identifying, sourcing and selling truck parts

- Handling parts enquiries over the phone, counter and email

- Ordering and receipting stock

- Working closely with technicians to ensure the correct parts are available

- Building strong relationships with customers and suppliers





- Helping keep the workshop and parts department running smoothly

What we’re looking for

You don’t need to know everything on day one, but you’ll ideally have:

- Experience in truck, automotive, diesel, agricultural or parts/service environments

- Good mechanical knowledge or an interest in heavy vehicles

- Strong customer service and communication skills

- Confidence dealing with customers face-to-face and over the phone

- Good computer and administration skills

- The ability to stay organised when things get busy

- A positive, practical and team-focused attitude

Previous Service Advisor, Parts Interpreter or Parts Sales experience would be highly regarded.

Why join us?

- Full-time, secure position

- A diverse role across both service and parts

- Work with a well-established automotive business

- Friendly, experienced team

- Ongoing training and development

- Opportunity to build a long-term career in the heavy vehicle industry

Know trucks? Know parts? Know how to look after customers?

We’d like to hear from you.

📌 Service Advisor/Parts Sales (Shepparton)
🏢 Jacob Group of Companies
📍 Shepparton