Dispute Resolution & Support Services Branch | EL 1 | Adelaide, Brisbane, Canberra, Hobart, Melbourne, Perth, Sydney, Newcastle Closing date: 06/09/2026 11:45 PM

Eligibility

The Fair Work Commission (the Commission) requires Australian citizenship as a condition of engagement.

To be eligible for employment with the Commission, the successful applicant must undergo and satisfy a National Police Check.

About the Position

Reporting to the Director, Conciliations Team within the Dispute Resolution and Support Services Branch (the Branch), Conciliators are responsible for undertaking informal dispute resolution of individual rights-based disputes including unfair dismissal and general protections involving dismissal matters. This work includes conducting conciliations. Conciliators also play a leadership role, mentoring and coaching others and promoting an understanding of dispute resolution principles, processes and skills internally and externally.

Duties

- Develop and maintain an understanding of the team’s and Branch’s impact on the Commission’s strategic and operational objectives.
- Contribute to strategic planning and delivery of team, Branch and Commission priorities and objectives including continuous improvement of the Commission’s dispute resolution service.
- Deliver high quality, timely alternate dispute resolution services consistent with the Conciliators’ Quality Assurance Framework and other guidance materials.
- Use technology effectively to undertake dispute resolution and related activities within agreed timeframes including to schedule, prepare for and complete post conciliation/conference activities such as prepare terms of settlement, close and refer matters to chambers and reporting requirements.
- Maintain specialist dispute resolution knowledge and expertise and national accreditation as a mediator.




- Support the development of self and others including:
- participating in peer to peer and external observation programs,
- guiding, coaching and mentoring others (including relief conciliators) to achieve their best performance with a robust client service focus and culture, and
- delivering internal and external training and presentations.

- Manage complex and sensitive escalations, including resolving conflict and contributing to strategic solutions, problem-solving and issues management for internal and external stakeholders.
- Build and sustain productive working relationships, collaborating with a diverse range of internal and external stakeholders to achieve the Commission’s objectives and overcome conflict.
- Provide expert, practical and impartial advice and support to Commission Members, the General Manager and senior leadership.
- Uphold and promote an inclusive, healthy, and safe working environment, modelling and promoting ethical behaviour and practices consistent with the APS Code of Conduct and Values.
- Engage positively with risk and embed risk management in planning, decision making, and contributing to team objectives.
- Work collaboratively and flexibly to support the branch to deliver objectives, including by performing other duties when required.

How to Apply

The Position Description (PD) is attached at the bottom of this advertisement which will provide you with further information.

Your application must consist of the following two requirements:

- A statement of claim of no more than 800 words,



outlining your skills and/or experience relevant to the advertised role using the ‘Our ideal candidate’ section as your basis.
- A resume detailing your employment history relevant to this position and details of at least two recent referees.

Submit your application via the Commission's online e-recruitment system by Sunday 6 September 2026, no later than 11:45 pm AEST.

If you have questions regarding this role, please contact Nahum Moreau on [email protected] or +61 (7) 3028 7864 or send an email to the Recruitment Team [email protected]

Additional Information

Information about the Commission can be found at www.fwc.gov.au

Commission staff have access to hybrid working arrangements where they can work a combination of in the office and from home.

The Fair Work Commission has a broad range of functions relating to the workplace and seeks to discharge these functions in a way that best meets the needs of our community with a focus on access to justice. As an employer, the Commission values diverse views and backgrounds, including First Nations Australians, mature age workers, people from culturally and linguistically diverse backgrounds, carers, LGBTQIA+, people with disability and people who are neurodiverse. Our aim is to create a workforce that reflects the community in which we live. We also welcome conversations about working flexibly.

RecruitAbility applies to this vacancy. Applicants are encouraged to request reasonable adjustments as required to assist your participation in this recruitment process.

Attachments:
- APSC Cracking The Code.pdf
- PD - EL1 Conciliator, Conciliations - National - Aug.docx
- PD - EL1 Conciliator, Conciliations - National - Aug.pdf
- Principles for candidate use of AI in recruitment.pdf
- eRecruitment FAQ.docx

📌 Conciliators (Sydney)
🏢 FWC
📍 Sydney