Role Type: Full-time; Continuing
Applications close: Thursday the 27th of August at 11:55 PM Australian Eastern Standard Time (AEST)

Your Opportunity to Shine:

Step into a high-impact role where your leadership will drive the future of digital and technology excellence.

As Associate Director, Operations & Performance, you will lead CIO-wide planning, performance and service delivery disciplines.

You will reset standards, strengthen governance, and build a performance-driven, customer-focused culture across the CIO Group.

This is more than a job—it's your chance to influence the strategic direction of a leading institution.

What We Offer You:

- Attractive Salary Package: Senior Manager salary open to negotiation, 17% super and more.
- Benefits: Enjoy salary packaging, subsidised health and wellbeing services, fitness and cultural clubs, and a 25% discount on graduate courses for you and your family.
- Career Growth: Collaborate with senior leaders and make a significant impact society through education.
- For more information, check out our benefits page!

Your BAU:

- Lead CIOG-wide operational performance frameworks, KPIs and SLAs, ensuring clear metrics, reporting and accountability.
- Drive integrated planning, budgets and resource allocation across CIOG, aligned with University priorities and constraints.
- Uplift service delivery discipline, governance and ways of working to enhance customer experience and efficiency.
- Lead cross function strategic initiatives and specialist capabilities to enhance organisational effectiveness, employee experience, digital accessibility, operational performance and delivery of CIOG activities

Your profile:

You are a strong leader who uses exceptional communication skills to navigate a large, complex organisation.

Your organisational and interpersonal strengths help turn concepts into strategies, implemented across CIOG and the wider University.

Essential Criteria:

- Qualifications: A degree in Business,



Commerce or equivalent combination of relevant training, education and experience.
- Seniority: Substantial management experience in a large, complex organisation, focused on operations and performance.
- Innovative Thinker: Proven ability to operate creatively, using initiative to identify opportunities and overcome challenges.
- Operational Performance: Expertise in designing and embedding KPI, SLA and dashboard frameworks across diverse functions.
- Financial and Procurement Acumen: Robust budgeting, forecasting and procurement governance experience, delivering cost savings and value.

For further information regarding responsibilities and requirements, please refer to the attached PD.

This role requires that the successful candidate must undergo and maintain an up-to-date Working with Children Check. You will be able to apply for the WWCC as part of the initial onboarding procedures if you don’t have one already.

Your New Team – Chief Information Officer Group
You will join the Chief Information Officer Group, the University’s integrated and highly regarded IT function.

The group provides stable, reliable technology services while increasingly focusing on digital, data and customer experience.

Working within the Chief Operating Officer portfolio, you will drive performance, governance and contemporary ways of working.

You will collaborate closely with leaders across CIOG and the University to align planning and service delivery.

Your New Employer - The University of Melbourne
Once you join us, we hope you will see for yourself that we take pride in our people,



who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn. We genuinely value the unique backgrounds, experiences and contributions that each person brings to our community and welcome and celebrates diversity.

First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities and genders, and people of diverse ethnicity, nationality and faith are encouraged to apply. For more information, please visit our Diversity and Inclusion page and read about our Indigenous Strategy - https://about.unimelb.edu.au/reconciliation/murmuk-djerring.

Ready to Lead?
If you believe you are a good fit for this position and see yourself working as a senior leader in Australia's highest-ranking University, we want to hear from you.

Please apply with the following documents:

- Resume
- Cover Letter outlining your interest and experience

Please note that you are not required to respond to the selection criteria in the Position Description.

If you have any questions regarding the recruitment process, please feel free to contact Alex Spezza via email at [email protected], ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.

If you require reasonable adjustments for the recruitment process, please contact the employee listed above, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".

Please note: This role requires current valid work rights for Australia – visa sponsorship is not available.

Position Description:
JR-016481 - Associate Director, Operations & Performance - PD.docx
JR-016481 - Associate Director, Operations & Performance - PD.pdf

📌 Associate Director, Operations & Performance (Parkville)
🏢 University Of Melbourne
📍 Parkville